Uploading

[RussellPing]

Hi All

I am testing out V7 developer before we purchase it at the end of the month. However i have followed the upgrade guide and got it all into developer. Which is very good i then try uploading it to my test site and i get errors about the cgi-bin being wrong and that I do not have permissions. I've checked at the server end and everythings ok. I'll try and get a screen print just wondered if anyone else has had this trouble.

Regards

Russell

[Dybbuk]

You'll need to post your network settings (without username and password). Probably an incorrect path.

[RussellPing]

I have included all the screen shots. Including the network setttings.

This is driving me insane, im telling the MD to buy the software and all he see's is it not working.

[NormanRouxel]

What happens when you run the Test in Advanced / Network Setup?

Also who and what type is your server host?

Norman.

[RussellPing]

The error appears
'Unable to move to the cgi-bin directory "/htdocs/cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory.' you click ok, then Test again and its all fine.

Regards

Russell

[RussellPing]

A quick update the upload process keeps timing out.

[NormanRouxel]

Your Path to CGI-BIN looks suspect. You have "/htdocs/cgi-bin/" and "/cgi-bin/" or "cgi-bin/" looks more likely.

Norman

[dave_finlayson]

Russell,

I would turn off enhanced ftp. If i have it on mines times out too. Turn it off and it uploads perfectly every time!

Dave

[fergusw]

I would check the server OS your site is hosted on and set your "Path to Perl Shell" accordingly. "../htdocs/cgi-bin/" is usually indicative of a windows server however your Perl path would indicate a Unix server.
The path to perl on windows would normally be something like "c:\perl\bin"

Check these settings as this conflict would return the error you are receiving.

[RussellPing]

I've just tried to upload the old Actinic Catalogue version 6 and I get the same error. I run all the tests and it seems fine. Please let me know if this is a problem with the internet supplier.

[Nadeem]

Hi Russell

I've just tried to upload the old Actinic Catalogue version 6 and I get the same error.

Do you mean you get the timeout error. Normally timeout error originate from your server? Who is hosting you? Its possible your issue could be down to concurrent ftp connections. We specifiy the following:

Actinic Ecommerce uses multiple concurrent FTP connections to upload the web site
Actinic recommends that the server allow 5 minutes for 10 connections in 60 seconds.
Lower values may be acceptable but a setting of 5 minutes for 5 connections in 90 seconds has been known to cause FTP Timeout errors.

Kind Regards

[RussellPing]

Hi All

After working on it for around 46 hours we have finally got it sorted. It was something to do with the CGI folder on the server. Not our fault, took ages to convince them that it was there problem not mine... Even then they said that they couldn't find any problems, we have swapped it over and now it all works fine.

Thanks for all your help.

Russell

[Jenny]

ps just seen this but was it fasthosts?
Jenny

[RussellPing]

Not sure who it was from, we get it through a friend of the bosses. Its all going nicely now (crossing fingers).

[Jenny]

I can see who it is with but I had better keep quiet. If you have script timeout problems give me a shout.
Jenny