Sudden upload failure

[Richard Gray]

Tearing my hair out here - Actinic has stopped working! Sequence of events was as follows:

1. Testing development site, I got a 'General Script Error' saying that nqset00.fil is corrupt.

2. Found a support thread which suggested deleting all .fil and .cat files on both the local site and the server to fix this problem - did this.

3. Went to Web | Refresh site as suggested, but nothing happens - no files are being transferred. I get an occasional 'hourglass' on the screen which suggests that something is happening, but no other signs - although I can still use Actinic offline functions.

4. Tried using 'update' option with same result - no files are transferred, and I don't get the normal update progress dialogue panel.

So far I've tried the following:

- checked the 'Network Setup' test button - all seemed OK

- re-loaded entire site from a previous (working!) snapshot - same result

- completely re-booted PC and re-loaded Actinic from scratch with no other apps running - no result

Hosting is on a Windows server, and was all working fine before this sudden failure today.

Any suggestions?

[TraceyG]

Hi,

Can you try changing the Script ID number in the 'Advanced | Network Setup' screen to a different number and then refresh the site. Please note that if you have any hard-coded links to perl files in the cgi-bin (ie view cart or checkout) then they won't work. You can either change these links if the upload works or then try to change the ID number back again.

[Richard Gray]

Tracey

Brilliant, that seems to have solved it!

Any idea what may have caused the problem in the first place - so I can avoid it in future?

Richard

[TraceyG]

Hi Richard,

It sounds like one of your scripts may have become corrupt (possibly nq000001.pl as this is the first one uploaded at the very beginning of an upload) - changing the script ID forces the scripts to be re-generated.

[Richard Gray]

Thanks Tracey, one more weapon in my arsenal of things to try when it all goes pear-shaped!

Richard