Hope this isn't a repetition among the frustrations some of us have with HSBC secure e-payments.
I am finding that between 60 - 80% of orders are coming through as credit card details sent separately. We phone the customers and they say that they selected HSBC as the payment option but don't actually make it to the HSBC area. They are returned to the Actinic receipt page.
The problem is that I can't recreate the problem - it always works for me and some customers do have success.
With this being the busiest time for us now, I can't afford to lose orders. Has anyone else experienced this please and hopefully have a solution?
I now feel that I am going to have to look for another PSP but I'm not sure if I can use my HSBC merchant id as HSBC are both the psp and the merchant account holder.
Many thanks
Jennie
www.handbagsandgladrags.co.uk
I am finding that between 60 - 80% of orders are coming through as credit card details sent separately. We phone the customers and they say that they selected HSBC as the payment option but don't actually make it to the HSBC area. They are returned to the Actinic receipt page.
The problem is that I can't recreate the problem - it always works for me and some customers do have success.
With this being the busiest time for us now, I can't afford to lose orders. Has anyone else experienced this please and hopefully have a solution?
I now feel that I am going to have to look for another PSP but I'm not sure if I can use my HSBC merchant id as HSBC are both the psp and the merchant account holder.
Many thanks
Jennie
www.handbagsandgladrags.co.uk
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