Email Error

[AFH Dan]

Hey all,

I don't suppose anybody knows what's happening here do they?

When I try to send the catalog emails, I get the following error:-

Failed to communicate with the SMTP server.

Possible Cause: 
1. Network transmission problems.
2. Could have Changed the SMTP Server settings, but not Uploaded after that.

Recommendation: 
1. Retry 
2. Upload the Site First, if you have changed the SMTP Server Settings.

Resolution: 
	If retry fails, check your SMTP settings
	or contact your ISP.

The error was:
xxxxxxxxx@xxxxxxxxError returned from SMTP server (4: 5.7.1 <xxxxxxxx@xxxxxxx>... Relaying denied. IP name possibly forged [67.15.xx.xx]


Command: send 	Filename:

I had the site on a shared IP at first and now I have had a dedicated IP tagged to the account, the IP that's been classed as possibly forged? What's all that about?

Please help, it's making my fingers ache typing all the emails

Thanks

[AFH Dan]

FAO: Chris Dickens?

Can anybody help with this before it drops of the page?

[AFH Dan]

Anybody?

I still have this email problem that apears to be with the program and not the server settings..

[Mike Hughes]

I can't help fix the problem, but in the meantime:

Please help, it's making my fingers ache typing all the emails

Don't type them. Get actinic to generate them and then copy and paste into your email prgram. It's far quicker.

Mike

PS. What have you got in your email settings? It might help someone identify the problem if they know.

[AFH Dan]

I'm using the servers settings

mail.advancedfloorheating.com for smtp & pop3
username and password.

I did work fine until the domain got it's dedicated IP. Then it appears actinic give the area shown in my first post.

This is a BIG maul as I am getting a fair few orders now and need this working as it's a BIG time saver.

c'mon guys!

elp a fellow Catalog basher!

[Mike Hughes]

I wouldn't be surprised if your mail server has been set up to only accept mail from itself (i.e. sites with it's own IP address) and now you have your own IP address it's saying "hold on a minute, that's not my IP address".

If I were you I'd ask my ISP if the mail server is setup to accept mail from your IP address. They should know what the problem is anyway.

Mike

PS. The last time I checked the accepted wisdom was that you won't get listed in google UK with a .com address on a US based server. Something for you to think about. (OK I see you also have the .co.uk with a link but it does mean that the only people who'll find your site in Google UK are those looking for your name. Not those looking for the products you sell).

[AFH Dan]

Thanks for your help fella but I still have this problem...

My mail server is working as far as I know as I can send mails through any other program (outlook etc).

The first step was to query my host, that's checked... All fine (or so they say).

Google is a wonderful thing. The site is pretty new and stuck in the 'google sandbox' at the moment, but it will be indexed in google uk.

Anybody else help me?

[AFH Dan]

FIXED!!!

Was a problem with my actinic settings.

[bwalton]

Hi Dan

What was the setting in Actinic?

I have developed the identical problem and error message and not surewhat i have done

Regards
Brian

[Nadeem]

Hi there

Check in "Advance | Network Setup", the smtp server is the address given to you by your hosting company, and in "View | Business Settings | Company/Contact", the email address is again the one with your hosting company.

Kind Regards

[bwalton]

Hi Nadeem and Dan

Just to say I have resolved the issue, it turned out to be some new anti-spam software that my ISP (Verio) had installed which was affecting outgoing mail as well, they have issued me with a new smtp address this am and all seems ok again