Shipping error

[Bob Isaac]

One of our customers in Japan has been unable to order since the shop tells her that the order is over the weight limit set out in the system.

I thought she may have made a mistake so I tried it myself. Yep, in red letters it tells me the order is over the weight set in the shipping rates for Japan.

Wrong.

I have set the air mail rates up to 1.00Kg for non UK and EU countires, and this order is 0.68Kg.

So what has caused this to happen??

Thanks

[TraceyG]

Hi,

Can you tell me what item the customer has ordered. I have just tried Cargo Area Trays - £40.00 1 - Model: 245 1985-93 (3529469N) and it went through ok when selecting Japan as the country (although the cost didn't show up in the cart).

[Bob Isaac]

The reason it didn't happen for this item is that it is shown as 0Kg weight linked to a shipping amount of £0.00. This is one of a number of lines that we run this way.

Run this order:

Badges:

Item 02 Car Badge - 2 req (.16Kg each)
Item 04 Swedish Car Badge - 2 req (.10Kg each)

Misc:

Item 24 Window sticker - 1 req (.01Kg each)
Item 25 VOC Key Fob - 6 req (.01Kg each)
Item 26 Lapel Badge - 2 req (.01Kg each)
Item 28 Swedish Key Fob - 5 req (.01Kg each)
Item 33 Window sticker - 2 req (.01Kg each)

The weight of each item is in brackets.

[TraceyG]

Hi,

I have added those items to the basket and it has worked fine - would you like me to complete the order so you can download it to see?

[Bob Isaac]

No thanks. I will do the order again myself to see if I get the same error.

[Bob Isaac]

It worked OK, most strange, since it didn't work for me nor the customer first time.

I wonder if this is linked to spurious errors being looked at on support ticket 00041419, for which I have not heard anything yet.

[TraceyG]

Hi,

Looking at that ticket reference, an e-mail has been sent requesting a snapshot - did you get that or not?

[Bob Isaac]

I sent snapshots of both sites on 8 December to Kiran, have they been received?

[TraceyG]

Hi Bob,

I've replied to this by e-mail to stop this thread from becoming unweildy.