500 internal error

[hilary]

I was testing my system over the web

Go to checkout and I got............

500 Internal Server Error
This indicates that a part of the server (for example a CGI program) has crashed, or encountered a configuration error. If the code was received when running a CGI, contact the author of the CGI.


What do I do now ?

Hilary

[NormanRouxel]

Did it work before? Did you change anything recently?

You could also try Advanced / Network Setup / Test to get some usefule error messages.

[pinbrook]

500 internal error is 9/10 user error. You will need to go over the recent changes to identify whats caused it.

[hilary]

thanks Norman
I tested the network - everything okay

email from Actinic:
This is the test message from Actinic Catalog.
The email address and SMTP server you specified
in the network preferences are correct.


To Jo
What type of changes am I looking for ?



Hilary

[NormanRouxel]

If the Network test passed, then Perl (which runs the cart and checkout) is working fine on your server.

I asked earlier if your site used to work. Can you answer this?

Do you have an URL so we can see the fault happening?

[hilary]

500 error

Yes the site worked beautifully
url : WWW.abercairn.co.uk

some details from advanced network box

CATALOG URL
http://WWW.abercairn.co.uk/acatalog/

CGI URL
http://www.abercairn.co.uk/cgi-bin/

CODEBASE
./

Hilary

[NormanRouxel]

Something is wrong with OrderScript.pl

Copy OrderScript.pl from C:\Program Files\Actinic Ecommerce v6\Original into C:\Program Files\Actinic Ecommerce v6\Sites\Site1 (backup the old one first) and then do a site Refresh.

[hilary]

The conclusion-a success

Thanks it worked.
Hilary