Stock Control and Manual Ordering

[steveaich]

Seem to be having a problem with stock control and offline ordering. When i place an offline order reduces stock once, then when I add a payment to the offline order it reduces the stock again. Is nayone else having this problem? Is there a workaround/fix?

[Nadeem]

Hi there

It sounds like this is a bug, can i ask what version you are on Steve?
Also please could you give me your steps on reproducing this, i have just done an offline order, checked the stock, this was okay. Then went into the "Payment" and set the order to recieve payment. This did not deduct the stock from the product.

Please could you advise

Kind Regards

[steveaich]

Hi Nadeem

Using v7.0.1 (Not upgraded to 7.0.2 as there seem to be issues with it)

Stages are

On order pane, click on new order.

Select an existing customer.

Add a product to the order.

Keep clicking on next, and then confirm.

(We only have one payment method, secpay so this is selected.)

This updates the stock value but places the order in Pending Payment Service Provider.

I then open the order and go into progress and payments where I view payments, and add a new entry.

This places the order in to pending so that my staff know to process the order, however it also updates the stock for a second time.

I would guess that it shouldn't update the stock until the payment is added to the order.

Steve

[steveaich]

We are linking into an external database, so this may make a difference.

[James M SellerDeck]

Hi there

I have just tried recreating this again on a defualt Actinic site, and also linking to an external database, and it all works as it should.

It only deducted the stock when the offline order was completed.

As Nadeem mentioned, it does sound like a bug - there are quite a few bug fixes in 7.0.2 which is downloadable from www.actinicdownloads.com/v7 which may be worth trying.

Alternatively, if you do not want to upgrade we would need to recreate the setup you have there so we can see the problem happening - to do this we would need the snapshot and the external linked database for your site, you can register a support query at http://www.actinic.co.uk/support/register.htm and send these files into us to have a look at.

Hope that helps

[GiftedLlama]

When i place an offline order reduces stock once, then when I add a payment to the offline order it reduces the stock again. Is nayone else having this problem? Is there a workaround/fix?

Hi Steve,

I'm having exactly the same problem as you & I'm running the latest version 7.0.2.

Did you resolve this? If so, could you let me know how?

Thanks very much

Jackie

[webyourbusiness]

GiftedLlama,

you might be running the latest 7.0.2 - however, those of gifted in Actinic know that 7.0.3 is the latest version available!

regards

Greg

[Mike Hughes]

I'm running the latest version 7.0.2.

coughs quietly.

see: http://community.actinic.com/announcement.php?f=11

Mike

[edit: I must learn to type faster. That's the second time today]

[webyourbusiness]

lol

[GiftedLlama]

Okay, Okay! Point taken.

I might not be running the latest version of Actinic but as James said...

there are quite a few bug fixes in 7.0.2 which is downloadable from www.actinicdownloads.com/v7 which may be worth trying.

.. so my site running 7.0.2 proves that it doesn't fix the bug/problem.

So the question is now - will v7.0.3 solve the offline stock control & monitoring problem..?


Jackie

[cdicken]

Jackie

You will be pleased to hear that this problem is fixed in 7.0.3

[GiftedLlama]

Great - thanks

Jackie