Dear All
We have finally got our client's site together, and gone live, and have worldpay set up to handle online transactions.
We went to visit our client to install the software and get them going - and when we demonstrated a test order we didnt know how to put it from pending through to completed orders. (we were printing out reports and it still wasnt moving across).We also found out that the staff who will be using the system are not that clued up and probably wont want to do anything too involved.
What settings do i have to set up so the staff can download an order, read/print it and then have it move into completed orders?
I also want the transaction to go through straight away with Worldpay, so the client doesnt have to do any manual processing in Actinic, as they dont understand it, i guess thats set up automatically.
I will set Actinic to live mode on monday morning when i visit them.
Any advice is greatly appreciated!!! Thanks.
We have finally got our client's site together, and gone live, and have worldpay set up to handle online transactions.
We went to visit our client to install the software and get them going - and when we demonstrated a test order we didnt know how to put it from pending through to completed orders. (we were printing out reports and it still wasnt moving across).We also found out that the staff who will be using the system are not that clued up and probably wont want to do anything too involved.
What settings do i have to set up so the staff can download an order, read/print it and then have it move into completed orders?
I also want the transaction to go through straight away with Worldpay, so the client doesnt have to do any manual processing in Actinic, as they dont understand it, i guess thats set up automatically.
I will set Actinic to live mode on monday morning when i visit them.
Any advice is greatly appreciated!!! Thanks.
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