Announcement

**ianb** · 17-Feb-2005, 06:13 PM

Can't get orders off my site

Check out the thread below yours. I have also been having a problems with getting orders off my site.

At one stage my host wanted me to edit perl files but as the download occasionally works I decided this was not the way ahead.

I have been working on this problem now for over a month. The host has been running trace tests today but keep saying its not a problem with them.

I can't imagine the hassle I will get changing host but that seems to be my only recourse left to me.

Would be interested to hear how you get on!

p.s. the problem is worse when there are actually orders on the site, how frustrating is that!

**webyourbusiness** · 17-Feb-2005, 06:38 PM

ianb,

if you have a linux host with mod_rewrite and move to a dedicated IP host, you can move without losing a single visitor... we move sites to our servers and setup a forwarding from the old site to the new one to cover the DNS propogation delays - we've done it LOTS of times.

**webyourbusiness** · 17-Feb-2005, 06:48 PM

Originally posted by web@ack

also in network setup, was does Use Passive FTP Transfers mean and would it help to have this ticked? I also have Ignore Passive Transfer Errors ticked, would this effect it also?

Check it... many networks take a lot longer to respond unless you have it checked. We have all of our sites on this setting, and we don't get timeouts.

I'd also recommend running a traceroute between you and the host..

Windows: start menu - run - command
when the dos window appears:

> tracert www.yourdomain.com

See if you get responses in the 200+ range - these are potential problems, 500+ and you WILL get timeouts.

Of course it's not perfect, as ICMP pings are generally given the lowest priority on a properly configured network...

another thing to check is if any of your intermediate routers appear here:

http://www.broadbandreports.com/badrouters

If you find that a router between you and your host is going bad, this can affect transfers terribly...

One last thing... does your host have other actinic sites? If so, they would probably have increased the ftp timeout for their ftp daemon - if not, they should do so...

regards

Greg Hewitt-Long

**ianb** · 17-Feb-2005, 07:06 PM

Great idea for moving host while not having to wait for the DNS to filter through, thanks for that.

I have sent the comments about upping the FTP timeout to my host but have been deafend by the silence.......

**EaglesNest** · 28-Feb-2005, 03:26 AM

Requested Operation Timed out (Retry or Cancel)

Hi all,

Could some please explain why I would be getting the above captioned error dialog? When I am uploading my store via cable I have to retry at least 3 times and then I will get another dialog that tells me that the FTP server disconnected, when I retry on that one it will go for a while and I have to retry with the above 3 or 4 times before the entire store uploads.

Do I need to increase the settings in Advanced|Network Settings| FTP Options?

Thanks
Eagle

**webyourbusiness** · 28-Feb-2005, 04:16 PM

EaglesNest,

1. check that "use passive ftp" and "ignore passive ftp errors" are BOTH checked.

2. traceroute the server - both web and FTP if they are different, and post the results here.

**EaglesNest** · 28-Feb-2005, 08:07 PM

Originally posted by webyourbusiness

EaglesNest,

1. check that "use passive ftp" and "ignore passive ftp errors" are BOTH checked.

2. traceroute the server - both web and FTP if they are different, and post the results here.

Thanks for the reply. As you can see the timings are pretty impressive with the exception of the initial hop from my local pc to my router and out of my router.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard Toia>tracert ftp.arassoc.com

Tracing route to ftp.arassoc.com [64.21.63.5]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1 - My Local PC
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 12.244.28.1
4 10 ms 10 ms 10 ms 12.244.65.53
5 16 ms 16 ms 16 ms 12.244.72.66
6 18 ms 16 ms 17 ms gbr1-p70.phlpa.ip.att.net [12.123.137.22]
7 17 ms 18 ms 16 ms tbr1-p012501.phlpa.ip.att.net [12.122.12.97]
8 18 ms 19 ms 18 ms tbr1-cl8.n54ny.ip.att.net [12.122.2.17]
9 24 ms 20 ms 18 ms gar1-p341.nwrnj.ip.att.net [12.123.0.37]
10 20 ms 20 ms 18 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
11 21 ms 21 ms 20 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
12 19 ms 18 ms 19 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
13 20 ms 19 ms 19 ms 64.21.63.5

Trace complete.
---------------------------FROM DSNSTUFF.COM---------------
Hop Time 1 Time 2 Time 3 IP Hostname Return TTL Country Time
1 3 ms 11 ms 12 ms 216.26.129.91 [www.DNSstuff.com 1st hop] 251 UNITED STATES Unix: 20:13:39.588
2 2 ms 6 ms 6 ms 216.26.129.91 core-rtr02.ge-1-3-0.sdf.xodiax.net. 251 UNITED STATES Unix: 20:13:39.599
3 5 ms 9 ms 8 ms 216.26.128.229 edge-rtr01.ge-0-2-0.sdf.xodiax.net. 251 UNITED STATES Unix: 20:13:39.607
4 6 ms 9 ms 9 ms 12.118.180.9 [Missing reverse DNS entry] 251 UNITED STATES Unix: 20:13:39.622
5 26 ms 30 ms 30 ms 12.123.210.22 tbr1-p012902.cgcil.ip.att.net. 249 UNITED STATES
6 40 ms 55 ms 55 ms 12.122.10.1 tbr1-cl1.n54ny.ip.att.net. 248 UNITED STATES
7 35 ms 55 ms 64 ms 12.123.214.181 gar1-p3100.nwrnj.ip.att.net. 248 UNITED STATES
8 62 ms 83 ms 97 ms 12.119.140.26 att-gige.esd1.nwr.nac.net. 240 UNITED STATES Unix: 20:13:39.889
9 58 ms 67 ms 80 ms 209.123.11.189 3.ge-3-0-0.gbr2.nwr.nac.net. 240 UNITED STATES Unix: 20:13:39.989
10 60 ms 68 ms 78 ms 209.123.11.233 0.so-0-3-0.gbr1.oct.nac.net. 239 UNITED STATES Unix: 20:13:40. 86
11 70 ms 79 ms 89 ms 64.21.63.5
[Reached Destination][Missing reverse DNS entry] 48 UNITED STATES

Thanks
Eagle

**webyourbusiness** · 28-Feb-2005, 08:55 PM

ok - those traces look fine...

Is this a *nix box?

If so, do you have SSH ability?

What ftp daemon are they running?

If you can ssh to the box - have they penned you in - or can you look around without getting into trouble?

I'd ask them about ftp daemon timeout settings - make sure they are not set too low... if you can look around, check /etc/proftpd.conf

**EaglesNest** · 28-Feb-2005, 09:32 PM

Originally posted by webyourbusiness

ok - those traces look fine...

Is this a *nix box?

Yes...

General server information:
Operating system Linux
Service Status Click to View
Kernel version 2.4.26-ow3
Machine Type i686
Apache version 1.3.33 (Unix)
PERL version 5.8.0
Path to PERL /usr/bin/perl
Path to sendmail /usr/sbin/sendmail
Installed Perl Modules Click to View
PHP version 4.3.10
MySQL version 4.0.22-standard
cPanel Build 10.0.0-RELEASE 7
Theme cPanel X v2.5.0
Documentation Click to View
--------------------------------

If so, do you have SSH ability?

Nope, sorry I don't, wish I did I really miss having it.

What ftp daemon are they running?

I don't know, but will find out.

I'd ask them about ftp daemon timeout settings - make sure they are not set too low

I will ask them, they are usually real good about helping me out since I am reselling their hosting service.

Thanks for the help.
Eagle

**webyourbusiness** · 28-Feb-2005, 09:42 PM

we'll it's good to see they have updated the php on the box - you might have a switched on host here!

Let's hope so...

**EaglesNest** · 04-Mar-2005, 08:49 PM

Originally posted by webyourbusiness

ok - those traces look fine...

Is this a *nix box?

If so, do you have SSH ability?

What ftp daemon are they running?

If you can ssh to the box - have they penned you in - or can you look around without getting into trouble?

I'd ask them about ftp daemon timeout settings - make sure they are not set too low... if you can look around, check /etc/proftpd.conf

Ok, found out they are using pureFTP and they say they have no timeouts set that would interfere with the transfer. The only thing is that pureFTP is set to disconnect on file or folder creation of more than 2mb in a single file. I have done one thing though that has seemed to help considerably and that is under Advanced|Network Settings|FTP Options I have ticked the Silent Running Enable box, and increased the Max Retries to 5. This has seemed to help a lot. I no longer get disconnects when uploading the store either updating or Full Refresh.

Think maybe I nipped this one.

Thanks
Eagle

**webyourbusiness** · 04-Mar-2005, 11:02 PM

when they say "no ftp timeouts set that would interfere" - Actinic recommended settings are actually kind of high... but as you've overcome it, I guess you're ok.

Those ftp options - I've never seen those NOT greyed out - ie, I've never even seen that screen - I know the button is there, but I guess there is some special set of circumstances that enabled you to get to that screen - I've not worked out what that is though...

**webyourbusiness** · 04-Mar-2005, 11:21 PM

of course, then he clicks on the often mentioned, "used enhanced ftp" check-box, and lo-and-behold... ftp options becomes available!

**EaglesNest** · 05-Mar-2005, 09:30 AM

Originally posted by webyourbusiness

of course, then he clicks on the often mentioned, "used enhanced ftp" check-box, and lo-and-behold... ftp options becomes available!

and Eagle gives that Benny Hill "of COURSE" look...

Eagle

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