A server error occurred while attempting to merge server files.

[marc-man]

I know this topic has been covered before but I need more info please.

When I am trying to update store changes I get through all the stages of the update until the last one, 'Merging incremental updates at the web site'. I then get the following error message:

A server error occurred while attempting to merge server files. 403 - Forbidden ( The ISA Server denies the specified Uniform Resource Locator (URL). )

All changes are uploaded to the site but the 'Retrieve Orders' button is greyed out. The search function also does'nt work.

With regard to my network settings, I cannot automatically configure them using 'configure web site details' wizard as it wont get past the Proxy/Firewall configuration. I have to use the manuall network setting and set the proxy and ftp to 'none' to get any conection at all.

I have already been to see the IT manager here who told me the proxy settings to use but these have not worked (foloowed his instructions to a tee). He is a very busy man so in order for him to be able to help me more, I need some clear instructions of what needs to be checked and done with the proxy server/ my machine to get it working.

I have read the other posts (IT manager has too) but these have not given enough info.


All suggestions welcome.

Marc

[cdicken]

See whether this knowledge base article gives your technical guy the information he needs:

http://www.actinic.com/knowledge/aca...18.html#aCD220

[marc-man]

No the ISA server is already set like this. As I stated before, I already have FTP access and can upload the storebut when it gets to the very last stage it gives the error mentioned above.

[NormanRouxel]

In case it helps narrow things down. The "Merging files..." phase uses HTTP to run a Perl script on the server. I've seen this error when I've tinkered with a Perl script (and put errors into it) and this script is needed to run the merge phase.

If you can see your servers error logs they may help.

Norman

[marc-man]

Unfortunately, I dont have access to the server logs.

I have had this problem since first installing Actinic at this location and I have not changed any of the Perl scripts.

Its driving me mad aaaaaaahhhhhhhhhh!!!!!!!!!!!!!