offline ordering in business v7 problem

[web@ack]

A customer of ours is having problems placing offline orders in actinic business v7.

under ordering, when they press new order, it throws up a program error and it closes. On running the act diagnostics under trouble shooting, it says registery key not present?!?!

Is there a bug in the program or have we done something wrong when upgrading? They originally had catalog v7 installed on their machine and then upgraded to business.

I also have their copy of actinic installed on my machine and i get the same error as what they do and i also upgraded from catalog to business. i also have a cpopy of catalog 7 of another customers on a different machine and the offline ordering works fine on here.

Any help appreciated.

Thanks

[web@ack]

^^up^^

No one else experienced this problem?

[Nadeem]

Hi there

What version are you running? There is a bug which was fixed in 7.0.3, which was the offline ordering will crash if you had no discounting information.
See this posting for another client who was on 7.0.2: http://community.actinic.com/showpos...2&postcount=11

Kind Regards

[web@ack]

yes we are using 7.0.2

we have nothing in the order level discounts but do have discounts on the cart contents section.

is there anywhere we can download a patch from?

Thanks for you help

[Nadeem]

Hi Martin,

Yes, please download the latest patch from the following site: http://www.actinicdownloads.com/v7/

Kind Regards