We've only recently launched our new site (about 1 month), but we've had reports that visitors cannot click through to our main product pages from our search results
We have a 'live help' system, so are able to watch and monitor activity as it happens and we're seeing a lot of visits to search results pages, but no click-thru' to the actual products.
Most people search by brand so enter the site or have a link something like this...
This page seems to work, but for some visitors if they then try to click a product, nothing happens.
I noticed one of the ladies that reported this to us through our 'live help' had a reverse ip of webcacheB12a.cache.pol.co.uk and wondered whether the problem related to isp's like AOL that cache web pages?
Does anyone have any clues or maybe experienced similar problems because I find this really worrying now I've discovered it's happening
We have a 'live help' system, so are able to watch and monitor activity as it happens and we're seeing a lot of visits to search results pages, but no click-thru' to the actual products.
Most people search by brand so enter the site or have a link something like this...
This page seems to work, but for some visitors if they then try to click a product, nothing happens.
I noticed one of the ladies that reported this to us through our 'live help' had a reverse ip of webcacheB12a.cache.pol.co.uk and wondered whether the problem related to isp's like AOL that cache web pages?
Does anyone have any clues or maybe experienced similar problems because I find this really worrying now I've discovered it's happening
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