Shipping error - 'No shipping options defined for this location'

[Ben Spiral]

OK, here is the site...

www.onlinealloys.net

Now, we want a simple delivery structure...

Everything under £350 should be charged £9.50 delivery
Everything over £350 should be charged £35.00 delivery

Initially we had it working fine with one standard charge of £35. However, having set it to work based on cost, now the site is uploaded I get the shipping destination error on the checkout, you can see it for yourself, just put something in the basket and try and checkout...

What am I doing wrong?

In Shipping/Handling I have the 'total value' radio button selected.
Shipping band is 'by zone' with only one option for courier. To the side I have two options

Order Value £1.00 Cost £9.50

and

Order Value £350.00 Cost £35.00

Excess is 'don't allow excess'

In 'payment and security' I have 'limited by location' ticked and the only valid location is United Kingdom.

Somebody, anybody know what I am doing wrong here???

Thanks in advance - Ben

[jont]

Try changing the "dont allow excess" to "use highest figure in table" .. or words to that effect as not at an Actinic PC at the moment

[TraceyG]

Hi Ben,

When you set up the shipping grids the amounts you put in mean 'up to' that value, so you have set so that if someone orders up to £1 they get charged £9.50 and up to £350 they get charged £35.00 and having 'Excess' set to 'do not allow excess' means that customers are not allowed to order goods over £350. You need to set the grid as:

Value..............Cost
350.00............9.50
350.01.............35.00

Set the 'Excess' to 'Take the highest value in the table'. It should work then.

[Ben Spiral]

Hi, yes, thanks, think I have sorted it now