Emai confirmation of orders

[janeread]

I have these two boxes ticked in Business Settings:
send an email when I ..
send receipt email to customer ...

but neither is happening - neither I nor the customer are being notified

I've checked my email under contact details and it is correct - I even cut and pasted it into an Outlook email to check I wasn't being blind to a typo and it worked fine.

Anyone got any suggestions? Help would be much appreciated

Jane

[Mike Hughes]

Have you run the network wizard and did you get the test email?

Mike

[janeread]

I think I did, but I'm not totally sure. May be I should run it again, but - another question - how do I do that?

Thinking about it, I think I may have changed the email I was using after that (in the Contacts section). Would that cause a problem?

[Mike Hughes]

It shouldn't cause a problem, but by running the network wizard or 'test' in the network setup page it will check your email seetings and we can see if emails are being sent or not.

Mike

[janeread]

thanks, Mike.

I ran the test and discovered that it didn't accept the new email, so i changed it back to the original and now it's working fine. Thanks again, that's a great help

Jane