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    Emai confirmation of orders

    I have these two boxes ticked in Business Settings:
    send an email when I ..
    send receipt email to customer ...

    but neither is happening - neither I nor the customer are being notified

    I've checked my email under contact details and it is correct - I even cut and pasted it into an Outlook email to check I wasn't being blind to a typo and it worked fine.

    Anyone got any suggestions? Help would be much appreciated

    Jane
    Jane Thurnell-Read
    200 Plus Weight Loss Tips

    500 Plus Health And Happiness Tips

    #2
    Have you run the network wizard and did you get the test email?

    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment


      #3
      I think I did, but I'm not totally sure. May be I should run it again, but - another question - how do I do that?

      Thinking about it, I think I may have changed the email I was using after that (in the Contacts section). Would that cause a problem?
      Jane Thurnell-Read
      200 Plus Weight Loss Tips

      500 Plus Health And Happiness Tips

      Comment


        #4
        It shouldn't cause a problem, but by running the network wizard or 'test' in the network setup page it will check your email seetings and we can see if emails are being sent or not.

        Mike
        -----------------------------------------

        First Tackle - Fly Fishing and Game Angling

        -----------------------------------------

        Comment


          #5
          thanks, Mike.

          I ran the test and discovered that it didn't accept the new email, so i changed it back to the original and now it's working fine. Thanks again, that's a great help

          Jane
          Jane Thurnell-Read
          200 Plus Weight Loss Tips

          500 Plus Health And Happiness Tips

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