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    Registered Users ording problem

    I have a problem.

    If a regsitered user tries to place an order with the payment method as 'invoice with order' on the confirmation page, where you have to re-enter the password, when you press next nothing happens.

    Any suggesitons?
    www.butterflies-healthcare.co.uk
    www.viteyes.co.uk - vitamins for macular degeneration
    www.natorigin.co.uk - natural/organic cosmetics and skin care for sensitive skin & eyes
    www.butterflies-eyecare.co.uk - eye drops, vitamins and other eye care products
    www.prescription-swimming-goggles.co.uk - optical and prescription swimming goggles

    #2
    Hi James

    Before making a suggestion, what is the url to where the problem is? When asking these questions, we do need a url to have a look at, so we can see the error log that Actinic produces.

    Kind Regards
    Nadeem Rasool
    SellerDeck Development

    Comment


      #3
      www.viteyes.co.uk
      www.butterflies-healthcare.co.uk
      www.viteyes.co.uk - vitamins for macular degeneration
      www.natorigin.co.uk - natural/organic cosmetics and skin care for sensitive skin & eyes
      www.butterflies-eyecare.co.uk - eye drops, vitamins and other eye care products
      www.prescription-swimming-goggles.co.uk - optical and prescription swimming goggles

      Comment


        #4
        Hi James,

        Hmm, no error log on your site. Can you set up a dummy account and post the username and password for us to try out please.
        ********************
        Tracey
        SellerDeck

        Comment


          #5
          login: james5
          password: 5
          www.butterflies-healthcare.co.uk
          www.viteyes.co.uk - vitamins for macular degeneration
          www.natorigin.co.uk - natural/organic cosmetics and skin care for sensitive skin & eyes
          www.butterflies-eyecare.co.uk - eye drops, vitamins and other eye care products
          www.prescription-swimming-goggles.co.uk - optical and prescription swimming goggles

          Comment


            #6
            I tryed it and got error on page after re entering the pasword (5)


            clicked on the error and got:-

            line: 305
            char: 1
            error: 'documents.forms[....].ORDERHASH.value'is null or not an object
            code:0
            URL:http://www.viteyes.co.uk/cgi-bin/os000000.pl
            David

            Comment


              #7
              Thanks for that, but I am not sure how I go about correcting that problems.

              James
              www.butterflies-healthcare.co.uk
              www.viteyes.co.uk - vitamins for macular degeneration
              www.natorigin.co.uk - natural/organic cosmetics and skin care for sensitive skin & eyes
              www.butterflies-eyecare.co.uk - eye drops, vitamins and other eye care products
              www.prescription-swimming-goggles.co.uk - optical and prescription swimming goggles

              Comment


                #8
                Hi James,

                When I view the source of the password confirmation page I cannot see an opening <form> tag (there is a closing </form> tag though). Have you amended any templates or perl scripts? Can you check in the primary template that you are using in the checkout (Design | Options | Layouts) for NETQUOTEVAR:FORMBEGIN.
                ********************
                Tracey
                SellerDeck

                Comment


                  #9
                  All of the layouts 'are sidebars down both sides'

                  html for the page attached
                  Attached Files
                  www.butterflies-healthcare.co.uk
                  www.viteyes.co.uk - vitamins for macular degeneration
                  www.natorigin.co.uk - natural/organic cosmetics and skin care for sensitive skin & eyes
                  www.butterflies-eyecare.co.uk - eye drops, vitamins and other eye care products
                  www.prescription-swimming-goggles.co.uk - optical and prescription swimming goggles

                  Comment


                    #10
                    Hi James,

                    You "Act_Primary.html" checks out fine, Hmm i would suggest in registering a ticket with support. It requires someone having a look into your templates.

                    Kind Regards
                    Nadeem Rasool
                    SellerDeck Development

                    Comment

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