Snapshot Export Problem

[party_pete]

When i try to perform my daily Snapshot Export for Back-Up purposes, I get an Actinic Error Message that Actinic needs to close - any ideas?

I'm using Actinic Developer - 7.0.3.0.0.0.FBIA

[Jenny]

Party Pete, hiya
guessing a bit here! Have you defined your back up settings from within housekeeping | backup options and ensure the path exists? Does it do for all of your sites?
Jenny

[party_pete]

Morning Jenny

It only happens on one of my sites www.apartyshop.co.uk

I've never defined any back up settings as it's always worked fine.

?

[Jenny]

still guesssing here.. have you tried to compact your database Housekeeping | compact database | catalog. This quite often resolves problems
Jenny

[party_pete]

Just tried that and still wont let me export a snapshot.

Any more guesses?

[Jenny]

Peter
third time lucky.. in your design options | misc have you got compact html/cgi ticked, if so untick try again..
these are a few things that sometime fix things, so please make my day!
Jenny

[party_pete]

I unticked the box and still no joy.

It's weird because it's not a 'usual' Actinic error but one that starts;

"Catalog - Internet Sales Application has encountered a problem and needs to close. We are sorry for the inconvenience."

[Jenny]

pete
quote
'There is a known bug whereby snapshots fail if you have a fragment selected when you initiate the snapshot, so always make sure that you have a product or a section selected'.
jenny

[party_pete]

Oh Jenny

You should have guessed that it would be something as simple as this that I was doing wrong!!

Thank you once again!!

Hopefully speak to you soon?

[Jenny]

Sorry forgot about that one.. thought it had gone away!
Jenny

[WILKO92]

I've been getting the same problem on a regular but seemingly random basis.

The only time it seems to be predictable is that it always fails when I need to be quick taking a copy!.

Having read this I thought that must be it, but I've just done a snapshot whilst on a fragment and it worked fine.

I'll try making sure I'm not in a fragment next time it plays up.

Graham