Retrieve Orders - The system cannot find the file specified

[Steven Barkess]

Hi

I have tried to download orders this morning but when I click on the download button I get a pop up error that says 'The system cannot find the file specified'

Last night I did an export of orders from the results sections and overwrote the file orders.csv. I thought that this was just a file used for exporting orders as its the default when you click export. Could this be the porblem or something else?

Hmm, just check network settings and I get the message 'Unable to connect to the FTP server "***.com". The computer is disconnected from the network'.

Last night I ran adaware and norton and this detected a number of files and then deleted them, could there be any rouge file that has been pulled out?

Thanks for any advise.

Steven

[george]

Probably a stupid suggestion, but your IE is not set at `working offline` is it?

[Steven Barkess]

Hi George

What a ridiculus question!!!! Ok, rather sheepishly I confess yes it was.

Interestingly though, I use Firefox most of the time and I was connected there, hence I did not even check IE. Curious to know why one would work and the other would stop downloads.

Thanks for your post.

Steven

[Nadeem]

Hi Steven

When downloading Actinic uses the Internet Explorer HTTP protocol to download. Therefore if IE is set to work Offiline, then Actinic cannot use that protocol.

Kind Regards

[Darren B]

Hi

Had the same problem today, glad i found this post

I detest being forced to use applications i do not like, most micorsoft products just slow my pc down so i avoid these like the plaque, remember XP SP2,

my question is will actinic move away from wanting to use IE protocols, i do not use IE so why mine should have changed all of a sudden im not sure. I now use firefox & thunderbird for all my stuff, less hassle, more features, less security risks. I have uninstalled IE but as with microsoft it never really go's away

Cheers
Darren