smtp problems

[dawn8]

I've just swopped over my Actinic site to a new server with the same ISP. When I do a network settings test in Actinic it is coming up with the following error:

The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again.

I then get another one saying:

Mail Server Messages - Connect Failed connection timed out.

Now I went ahead and uploaded the site anyway and the only problem i am getting is that I'm not getting an email to tell me that an order has been placed and presumably if any errors occur I won't recieve email notice of that either so I do need to get this sorted out.

I have set the mail (SMTP) server to the same as previous because this hasn't changed.

Does anyone know how I fix this?

Thanks

Dawn

[pinbrook]

who is your ISP and what SMTP are you using

[dawn8]

Hi Jo,

My ISP is Plusnet and the smtp is: relay.plus.net

Dawn

[pinbrook]

I don't really know anything about Plusnet so I suggest you contact Plusnet to see if the new server is different, or the SMTP has changed

[dawn8]

As far as I know it hasn't changed because I'm able to send and recieve emails with that address.

Thanks

Dawn

[Nadeem]

Hi there

Its possible the server has been changed, so you would need to supply a username and password to send an email to the server. Have you contacted Plus net to see if this is the case?

Kind Regards

[dawn8]

Hi Nadeem,

I'll look into that.

Thanks
Dawn