payment still pending

[anf1y]

I seem to have a problem with PayPal and echeques. Ordinary PayPal payments work OK, but the e-Cheque one isn't completing, despite it being shown as cleared on the PayPal account. So I tried to manually update the payment received.

I now have two issues:
(1) is there a fundamental difference between echeques and other PayPal payments,
and (2) I have manually updated the payment received in Actinic, but it is still showing as Pending!!!

Any ideas as to what I can/should do next?

Anthea

[BaldrickUK]

and (2) I have manually updated the payment received in Actinic, but it is still showing as Pending!!!

Any ideas as to what I can/should do next?

Anthea

Hi Anthea

The pending issue should clear if you print or reprint the invoice it will then move to completed (I hope).

PB

[anf1y]

It doesn't! Have reprinted the invoice and still no change. The Actinic status is still pending....

[TraceyHand]

ok...I can help here but there isn't an ideal result, I'm afraid.
Paypal eCheques are payments made against a bank account (as opposed to a credit card) when the customer has no funds (or insufficient funds) in the Paypal account.
Allegedly, they take 5-7 working days to "clear" (although, in reality, it's more like 10 working days, at least)
I had my first one of these the other day (well, first one through Actinic anyway)
It doesn't download as a payment in Actinic... AT ALL.
IT remains in the pending tab as unpaid.
The problem is, if you mark it yourself as paid, it moves to pending as a completed payment which, in theory, it's not.
Unfortunately, when it does eventually clear with Paypal, while we (as vendors) are notified of this, Actinic does not receive any further details itself and you will have to manually mark the order as PAID at this time.
Here's the problem with that scenario.
While an order is in the PSP pending tab, stock levels are NOT reduced.
This isn't suitable for an eCheque paid order. The closest equivalent I could find was it's like the customer has paid by cheque which is waiting to clear. I HAD to go into the order and mark it as paid so that it changed the stock levels (crucial to my site)
You will then need some way of flagging it (highlight it, I did) so that you know that, in practice, the payment is still UNCLEARED until you are notified by Paypal.
Does that make sense?
I suppose that, on receiving the order download (into PSP pending) you could change the payment method FROM Paypal TO cheque. That would automatically bring it to the "pending" page (so altering your stock) but leave it as unpaid/pending payment? IYSWIM
With hindsight, that's what I should have done.
You can always change the payment method BACK to Paypal when you are notified that the eCheque has cleared.
It's not ideal but it's as close as
HTH
Tracey

[TraceyHand]

and, regarding your payment not completing, dunno why that is.
Mind worked fine.
YOu have gone into the "progress & payments" tab and clicked "view payments", haven't you?
Then make sure you have clicked "new entry" and that the FULL order amount is entered into the payment box ( I apologise if I'm stating the obvious here)
Then, on clicking OK, ensure that the "status" on the "progress & payments" tab is "full payment received"
As long as the order is shipped and invoice printed, I can't see why that wouldn'#t move it to the completed tab?

[anf1y]

Thanks Tracey - I did in fact do as you suggested - changed it to pay by cheque and said I had received the cheque to get the order into Completed.

However, when I left the payment method as Paypal and manually put in the authorisation details (from my Paypal account) it still stayed on the Pending tab, even though Actinic was saying "Full Payment Received".

I am still waiting for either an email to me or payment through Actinic from Paypal - even thought the customer has been notified of clearance and my account shows cleared. This only seems to be happening because of the eCheque bit.

Anthea

[TraceyHand]

I am still waiting for either an email to me

Be prepared to wait up to a fortnight after the initial eCheque notification for that

or payment through Actinic from Paypal

IME, You won't get one....

[anf1y]

One step forward, two back! LOL

[PA.com]

Hi Anthea,

After having had a few problems myself with PayPal eCheques (one of which never cleared, another didn't allow any digital downloads through etc.), I opted to switch this payment option off within PayPal.

If you were interested in doing this, so those nasty eCheques never bother you again(!), you should log into your PayPal account, then click on the 'Profile' tab. Then click where it says 'Payment Receiving Preferences' (under the heading Selling Preferences) and tick the relevant box that will block payments from eChequers.

Of course, you may not wish to cut off this customer source, but as I see it these customers would still be able to type in their credit card details even if they were refused the eCheque option.

Either way, hope this gets sorted,

Paul

[TraceyHand]

Paul, that's interesting.
I never realised this was an option within Paypal!
I'm off to disable it now!
Cheers!

[TraceyHand]

oh, and Paul, I've never come across your site before. It's FANTASTIC!!
One clarinetist here trying really hard to keep off the buy now button..LOL

[ChrisL]

PayPal eCheques

Yes 10 days to clear it is.
I just left the order in PSP-Pending until payment cleared. Then I searched for an answer about 'what next' and found this informative thread: thanks to you all for the info.!

[TraceyHand]

the only downside about keeping it in PSP Pending though, Chris, is that it won't update your stock levels until it moves to the "Pending" (as opposed tto PSP Pending) tab...
Fine if you don't need/use stock control though!

[ChrisL]

Thank you for pointing that out.
I use Actinic's stock control only for those items that I have few of, and that I either cannot or will not replace.
Recently, when I was clearing stock of Heart Rate Monitors, this worked well enough and, as I see it, a PSP-Pending eCheque is only a promise until it's cleared! Someone prepared to pay straightaway will get the item if there is only one left. Then I would inform the eChequer(?) that the item had sold out and his/her money was being refunded forthwith.
I hope this does not spark an entire thread on ethics or whatever!

[TraceyHand]

as I see it, a PSP-Pending eCheque is only a promise until it's cleared! Someone prepared to pay straightaway will get the item if there is only one left. Then I would inform the eChequer(?) that the item had sold out and his/her money was being refunded forthwith.

I see your point there but do you do the same for normal cheques? Just out of interest? Just asking because its essentially the same thing (waiting for clearance) except the Actinic automatically moves a cheque pending order to the "pending" tab anyway.

I hope this does not spark an entire thread on ethics or whatever!

Surely not