Puzzling order download error

[alan@onlybowls.]

I've literally - today - just gone to broadband access on our network here and am using that link to download orders. I've never had this problem before on ISDN. It's a script error when it says 'Retrieving PSP authorisation' (even though I don't think there are any orders, nor psp authorisations to download). In the error.err file it has 7 of the following entries for today, all the same except for the time. The error box I get at the time mentions no specific file, but says there's some sort of file problem.

Program = CATALOG , Program version = 181 , HTTP Server = Apache/2.0.46 (White Box) , Return code = 540 , Date and Time = 11/08/2005 14:33:30, Internal Errors = unable to read ../public_html/acatalog/DX55NW10000332.occ Stale NFS file handle,

That file does not exist.

The site is running on a Linux server. Other times it says 'No orders' as usual, and I believe I've downloaded an order since switching to broadband but I can't be 100% certain about that.

Any ideas what this is, and whether it is serious?

Alan

[Nadeem]

Hi Alan

Have you tried to do a test order? I just wonder, if you log onto your site via FTP and go into the /acatalog/ folder, see if you can find any .occ file? If you orders have all been downloaded, then there should be not .occ file, if there is one, download it or deleted, then do a test order to check to see if its working.

Kind Regards

[alan@onlybowls.]

The problem seems to have gone away, for now at least. I did a test order and that went through fine, and I have had customer orders over the weekend as well. Ignore it - if it comes back I'll raise it as a new query.

Thanks.

Alan