Add to Basket button diappeared

[dudleypipe]

Hi Folks

Back again! I've had our site live with the Online Ordering box unchecked, so that there is no add to basket button - its essentially been a product catalogue

Now I'm ready to go live, and I've checked the 'Allowed' box (Business Settings > Ordering) but the Add to basket button is still missing.

Does anyone have any idea how to get it back?

Kind Regards
Mark

[jont]

Check you also don't have ordering suspended under View | Bus Settings | Ordering

[dudleypipe]

Check you also don't have ordering suspended under View | Bus Settings | Ordering

Hi

The 'Allowed' box is ticked, the 'Suspended' box is not. Its a tad strange as I remember activating it a while back to test the Payment procedure worked OK and it worked fine, I then disabled it so no-one could use the checkout 'til the site was ready.

Now I've gone back to it and enabled it again, the add to basket button won't appear!

Bloody technology!

[jasper2002]

Try clearing your cache and press shift then F5 on the site to force a refresh.

More problems like this are caused by the site being cache than not

[dudleypipe]

Try clearing your cache and press shift then F5 on the site to force a refresh.

More problems like this are caused by the site being cache than not

Hi

I'll give it a whirl, but the add to basket button is not showing in the offline preview within Actinic, so it looks like a problem within Actinic as opposed to the browser.

I'll report back shortly!
Mark

[dudleypipe]

Hello again

Tried refreshing the site but it hasn't made a difference. As I mentioned, it doesn't show within Actinic, so Actinic won't send it to the server. D'oh!

Any more ideas anyone?

Mark

[jasper2002]

Look in the file Act_ProductLine.html for
<Actinic:ACTIONS>NETQUOTEVAR:ADDTOCARTBUTTON</Actinic:ACTIONS>

If it is not there then it should go beneath
NETQUOTEVAR:CARTERRORXMLNETQUOTEVAR:PRODUCTQUANTITY<br>

[jasper2002]

Also in Design --> Options make sure there is not a tick in the Single Add to Cart Button Per Page, and that Add to Cart Button is set to image and should say addtocart.gif

[dudleypipe]

Look in the file Act_ProductLine.html for
<Actinic:ACTIONS>NETQUOTEVAR:ADDTOCARTBUTTON</Actinic:ACTIONS>

If it is not there then it should go beneath
NETQUOTEVAR:CARTERRORXMLNETQUOTEVAR:PRODUCTQUANTITY<br>

Hi

Yes, that line is in there. Aaarrrggghhh! Any further ideas?

Mark

[jasper2002]

Looking at the source code on a page you have

<Actinic:ACTIONS></Actinic:ACTIONS>

and nothing in between them.

The same section on our site has

<Actinic:ACTIONS><Actinic:TEMPLATE type="begin" filename="t:\Wonderland\Act_CartButtonImage.html"/>
<!-- CartButtonImage HTML begin -->
<!-- This template is used for the add to cart button image. -->
<P><INPUT TYPE="IMAGE" SRC="addtocart.gif" NAME="22334"
WIDTH="140" HEIGHT="25" BORDER="0" ALT="Add To Cart"></P>


<!-- This template is used for the add to cart button image. -->
<!-- CartButtonImage HTML end -->
<Actinic:TEMPLATE type="end" filename="t:\Wonderland\Act_CartButtonImage.html"/></Actinic:ACTIONS>

You may need to check the contents of the Act_CartButtonImage.html file as it appears that something may have happened in there.

Also when you click on the View Basket text it shows a different template for the cart. It may be that the image from the one template is not in the other

[cdicken]

Have you checked that 'Can Be Ordered Online' is selected for your products? And that the prices within the 'Prices' tab are enabled (if you are using Business/Developer) ?

Also, you can try going to 'Help | Troubleshooting' and do a 'Web Site Purge and Refresh' which will remove any faulty cat and fil files that can sometimes cause a problem.

Failing that, I suggest you register a support email request at http://www.actinic.co.uk/support/register.htm and one of the team can check out your snapshot.

[dudleypipe]

Many thanks for your suggestions, sorry I haven't replied sooner. We've just moved offices and everything is completely upside down!

I'll try out your suggestions and get back soon!

Thanks for your help so far....
Mark

[dudleypipe]

Hi Chris

Thanks, I feel like such a pillock! None of the products were selected as 'Can be ordered online'. I sort of expected them to be orderable by default.

Anyway it works now, however I have another problem if you can help!

http://community.actinic.com/showthread.php?t=16602

Kind Regards
Mark