Stock levels do not always decrement

[Bruce]

Hi Pauline,

Once you download an order, the stock levels are adjusted within the catalog. On updating the site, the new stock levels are updated by adjusting the online stock to the new levels indicated. Say for example you have downloaded an order for a particular product, the stock on the product is reduced by 1, update the site and the same happens online, say the order was canceled and you deleted the order line, the stock then gets updated on the catalog by adding the cancelled line back to the existing stock, you will need to update to reflect this change online.

You could check out the Help Topics under the Help Menu for more ( but not much more ) information on this.

Kind regards,

[Steven Barkess]

Hi Bruce

It has nothing to do with up loading (re Since the online pages are static HTML and not Dynamic, it requires that you download and then upload for the stock quantities to be updated on the online store.

The problem I have described relates to orders which are payment pending, and are then processed. If you ship the order and then confirm payment received it does not decrement the stock. However, if you confirm payment (remember this is a payment pending order) at that point it decrements the stock. You have to do a payment pending order in the right order otherwise it doesn't work.

Now I know its fine!!

Steven

[towcho]

Hi Bruce

It has nothing to do with up loading (re Since the online pages are static HTML and not Dynamic, it requires that you download and then upload for the stock quantities to be updated on the online store.

The problem I have described relates to orders which are payment pending, and are then processed. If you ship the order and then confirm payment received it does not decrement the stock. However, if you confirm payment (remember this is a payment pending order) at that point it decrements the stock. You have to do a payment pending order in the right order otherwise it doesn't work.

Now I know its fine!!

Steven

Hi Bruce & Steven,

This is confusing me - all my orders are payment pending, but my stock is decrementing on download with no problem, and Bruce's response confirms how I thought it worked. Steven, are you talking about v7 when you enter an order offline? Cheers, Pauline

[Jan]

Steve,

Do you change the payment type from PSP Pending to something like Offline Credit Card before shipping, I think that you probably should to get the stock control to work.

Regards,

[Bruce]

Hi Steve,

Can you tell me if this is always the case with your pending payment orders? The stock decrement should happen immaterial of wether you accept payment first or ship.

Would appreciate it if other users can also comment to this thread to confirm if this is happening to them too. If it is then it looks like a bug to me.

Kind regards,

[Bruce]

There actually might be an explanation for

If you ship the order and then confirm payment received it does not decrement the stock. However, if you confirm payment (remember this is a payment pending order) at that point it decrements the stock. You have to do a payment pending order in the right order otherwise it doesn't work.

Logically you do not ship a payment pending order unless you have received payment for the consignment, not very healthy to ship and then expect payment

[towcho]

Hi Pauline,

Once you download an order, the stock levels are adjusted within the catalog. On updating the site, the new stock levels are updated by adjusting the online stock to the new levels indicated. Say for example you have downloaded an order for a particular product, the stock on the product is reduced by 1, update the site and the same happens online, say the order was canceled and you deleted the order line, the stock then gets updated on the catalog by adding the cancelled line back to the existing stock, you will need to update to reflect this change online.

You could check out the Help Topics under the Help Menu for more ( but not much more ) information on this.

Kind regards,

Thanks everyone for your help....

Cheers,

pauline