Order Number Lock Error

[fuzzie bear]

I'm having a disasterous morning....I'm losing loads of orders

When people try to place orders on my site they get the following error message :

Following error has been displayed to a customer: An error occurred while creating the order number lock file (../acatalog/OrderLock.num). The error was Permission denied. Actinic ecommerce can not create a unique order number and can not continue. Please contact us directly with your order.

Anyway, I read the knowledge base about why this happens and I haven't changed any permissions on the server, haven't even logged into my ftp account in weeks.

Anyone any ideas ?

[pinbrook]

I haven't changed any permissions on the server

but your host may have

There are lots of posts in the forum about number lock too

try this one

http://community.actinic.com/showthr...mber+lock+file

or search using

error+occurred+creating+order+number+lock+file

[fuzzie bear]

I have deleted the .num files and then used the troubleshooting to update the order number.

Now people can order fine, but I'm getting an error message when I'm downloading orders.
_____________________________________________________________
The web script was unable to open the specified file.

Possible Cause:
Permissions problems
The permissions on the acatalog directory are locked
The permissions on the file on the acatalog directory are locked
The path from the cgi-bin to acatalog directory is incorrect
or the directory has been renamed or removed
Recommendation:
Abort
Resolution:
Check the permissions of the web site.
The files and directories need to be readable
and writable by the web server
Run the Web | Configure Web Site Details command to
verify your setup

Command: retrieve Filename:

_____________________________________________________________

I have checked permissions and just to make sure I gave full rights on both the cgi_bin and acatalog directory. I have refreshed the website. I have also tested the network settings using the test function in actinic and there are no errors.

Any ideas ?

[Bruce]

Lyndsey,

Are you still facing the same problem? What are the permissions of the files inside the acatlaog folder? Have you tried doing a purge and refresh? Help | Troubleshooting .

Kind regards,

[fuzzie bear]

Hi,

Yes I'm still having problems.

I asked the hosting people to change all my .ord files owner from www to petbliss.

Now I'm back to the previous error with the .num file

The web script was unable to open the specified file.

Possible Cause:
Permissions problems
The permissions on the acatalog directory are locked
The permissions on the file on the acatalog directory are locked
The path from the cgi-bin to acatalog directory is incorrect
or the directory has been renamed or removed
Recommendation:
Abort
Resolution:
Check the permissions of the web site.
The files and directories need to be readable
and writable by the web server
Run the Web | Configure Web Site Details command to
verify your setup

Command: retrieve Filename:

As far as i know the permissions of the files inside the acatalog directory are correct.

How will a purge - refresh help ??

[Bruce]

You had a ticket going with support. Has this issue been resolved as yet?

Kind regards,

[fuzzie bear]

Yes, finally got it fixed.

Was onto the hosting people and they said that they couldn't do anything else that they had already changed permissions to be correct and then made sure ownership was correct.

Funnily enough, a couple of hours after being onto support I tried again and it worked perfectly....