checkout error

[emaginedtp]

hi

i get this error when i try to buy something on my site. i get through all the address details etc.

A General Script Error Occurred

Error: The specified shared SSL user ID is invalid or is not registered with this provider. on the https://secure.actinicsecure.com/cgi-bin/sp000001.pl page

i have bought and registered the SSL through actinic, any thoughts? probz something simple......i hope

cheers
ste

[Bruce]

Steven,

In Business Settings | Payment and Security, click 'Credit Card' and then on 'Configure Method' and chek if you have ented the 'User ID' provided by Actinic correctly. This is case sensitive.

Kind regards,

[emaginedtp]

hi, ive checked the username. i have it correct im at a loss

[Bruce]

Please mail me offline with your shop url, path to cgi-bin provided while registering and your userID. I will get this checked for you.

Kind regards,

[Bruce]

Steven,

Checked the site and noticed that the URL once in the cgi-bin is wrong.. I see this..
http://www.shogunpaintballshop.co.uk...in/ca000001.pl

The double slash is causing the problem. Check the Network settings and update the site.

Kind regards,

[emaginedtp]

is that the network settings with my domain people? cant find anything in actinic referring to it

[Bruce]

It is with the settings on your system. If you add a product to the cart onthe store you will see that it goes to http://yourdomain//cgi-bin/osxxxxx1.pl and on clicking next to go onto the SSL page there the url becomes https://secure.actinicsecure.com/cgi-bin/sp000001.pl . The additional / is coming from somewhere and that is causing the issue.

Could you post your Network Settings without FTP username and Password, so that I can take a look at it?

Kind regards,

[emaginedtp]

k, think this is what your after
URL: http://www.shogunpaintballshop.co.uk//acatalog/
CGI BIN: http://www.shogunpaintballshop.co.uk//cgi-bin/
PATH TO PERL: /usr/bin/perl
CODEBASE: ../
PATH FROM CGI TO ACATALOG: ../acatalog/

i have "ignore passive transfer errors" and "use enhanced FTP" checked

thanks again

[Bruce]

Change these paths to be as follows...
URL: http://www.shogunpaintballshop.co.uk/acatalog/
CGI BIN: http://www.shogunpaintballshop.co.uk/cgi-bin/

Click on Apply and run a test on the settings. Once done Update the store and all should be fine. If you still have problems, please email me offline with your network settings file and I will get it going for you.

Kind regards,

[emaginedtp]

wooo

dude you are a superstar

thanks a bunch