Hi,
This is my first time posting to the forum. I am setting up a website and we have gotten pretty far.
My client just ordered Order Manager. We had a problem with the versions not matching.
After talking with support, I upgraded to V. 7.0.5.1.0.0 FJBA and generated a site snapshot, which I emailed to my customer.
Supposedly, after importing this file, it should have set up his version of Actinic with the same initial parameters as I am using.
My client now says:
I uninstalled/reinstalled the Actinic software this morning and did the "import site" with the file you sent and still get the exact same error: "The server scripts are incompatible this version of Actinic.....the two version of Actinic must be upgraded to the same version.". The error still reports that I have version 7 FJBA and the server version is reported to be 7 FBIA. I went to the help menu again and select the menu "about" and the version I have reports "7.0.5.1.0.1.FJBA".
Is there a different version that I need to download? I see that he si 7.0.5.1.0.1 and I am 7.0.5.1.0.0
Where do I download that?
This is my first time posting to the forum. I am setting up a website and we have gotten pretty far.
My client just ordered Order Manager. We had a problem with the versions not matching.
After talking with support, I upgraded to V. 7.0.5.1.0.0 FJBA and generated a site snapshot, which I emailed to my customer.
Supposedly, after importing this file, it should have set up his version of Actinic with the same initial parameters as I am using.
My client now says:
I uninstalled/reinstalled the Actinic software this morning and did the "import site" with the file you sent and still get the exact same error: "The server scripts are incompatible this version of Actinic.....the two version of Actinic must be upgraded to the same version.". The error still reports that I have version 7 FJBA and the server version is reported to be 7 FBIA. I went to the help menu again and select the menu "about" and the version I have reports "7.0.5.1.0.1.FJBA".
Is there a different version that I need to download? I see that he si 7.0.5.1.0.1 and I am 7.0.5.1.0.0
Where do I download that?
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