Site refresh and update.

[Bob Isaac]

Here we are again with the same old problem of not being able to refresh one of our sites. I have raised this before, as have others.

I have just made some changes to the site and run the update, and got an error that told me to refresh the site.

Actinic keeps stalling during the refresh. I get the 'Check and Send Files' window running and the FTP process stops when uploading the .pl and .pm files, and the window header shows 'Check and Send Files (Not Responding)'.

I have tried all the various FTP settings in Network Settings.

Since all the other programmes I use to connect to the Internet and our server run perfectly well the problem can only be with Actinic.

Well, let's look on the bright side, the sales manager may not have too many orders to keep him busy until the refresh gets done. I have been at this now for about 90 minutes and thinking about giving up for the night.

Bob

[Darren]

Which particular FTP options do you mean? Have you tried clicking on the 'FTP options' button in network settings, if not please do so and set as follows. If the button is greyed out, you need to tick 'Use Enhanced FTP'

'Client Timeout' to '15000'
'Connection Timeout' to '25000'
'Silent runnung' checked
'Maximum retries' set to '50'
'Retry delay' '3000'

See if that helps.

[Bob Isaac]

Got as far as one bar in the 'Sending catalog files' process and it all stopped. It was not the 'Stopped responding' as before, nothing more happened. After a while I clicked the 'Cancel' button and nothing happened. Had to use Alt+Ctrl+Del to close Actinic.

Tried again but this time it all stopped half way through sending base files.

Bob

[Darren]

How long did you leave it before using CTRL ALT DEL? It maybe worth leaving it 5 minutes or so.

[Bob Isaac]

Just coming up to 20 minutes, and it has only just completed sending base files. This is absurd. I cannot access my desktop as I cannot minimise Actinic.

Bob

[Darren]

If the server/ and or connection is busy it can take some time. Try pressing the windows key and 'D' to see your desktop.

[Bob Isaac]

If the server/ and or connection is busy it can take some time.

Based on my few attempts this could take 1-2 hours. Nonsense. As I said at the beginning, I don't get any problems with any other apps that access the server/Internet.

Bob

[Max]

site refresh should take you around 30 seconds to one minute on a normal adsl connection, the problem you are getting sounds like timeouts from the server side or a firewall problem (again server side).

I would suggest you talk to your hosting company about log reports for the times you were refreshing the site to see what errors they have.

Max

[NormanRouxel]

It may also help to try using a separate FTP program to test FTP'ing a large number of files to a scratch area on your server. This may help you determine if the problem lies in Actinic, your O/S, your intenet connection or the server.

[Max]

Is your ftp setup correct, i.e. passive ?

[Bob Isaac]

I appreciate all the replies. We lease a ProLiant G4 server and it has only one web site, so it's not being overworked, even with around 80Gb bandwidth a month and >80K unique visitors. I have just finished uploaded a load of new files to one area of the web site with absolutely no problem. They just flowed smoothly along the wire. If I was having problems with my regular SFTP program or SSH then I would be looking at server or connection issues.

Bob

[NormanRouxel]

Then it seems most likely that the problem is within your system, and not the server or the external comms.

You may want to consider installing Actinic on a spare PC, copying your Site1 over there and seeing if that fails / works.

This must seem like a real slog, but what you're suffering doesn't seem to be affecting others.

[Bob Isaac]

I have tried with my laptop, same problem. Bit stumped with this now. Even tried 56K dial-up, same problem, the process just stops.

Bob

[NormanRouxel]

It looks likely that something in the Actinic database or registry may be faulty. Of course it's also likely that your laptop uses the same set of Firewall / Anti-Virus as the PC - these being to blame cannot be discounted if they are on both systems.

Another thing to try would be using a clean PC (or one you don't mind uninstalling Actinic from).

Do a clean install of Actinic, then use an Export from the old system -> Import on the new (not a Snapshot), to move the catalog data to the clean system - thus rebuilding the database. You'd need to setup the Network settings, etc separately. This system will be using a standard Theme so only use it to upload to a test area.

[Bob Isaac]

Thanks, I will look at all these options.

Bob