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    processing a refund

    Hi
    I have tried to follow the knowledge bases instructions for processing a refund, but it does not work.
    If you enter a figure (like they suggest) -£8.00 it tells you it is an invalid price and to enter a figure between 0 and 21,000000.

    so i searched this forum for similar posts and found this thread.
    http://community.actinic.com/showthr...ghlight=refund

    However, even following this advice i still can't get it to work. Once i have processed it, it tells me this order is now pending.

    I am tired, so its probably me, can anyone tell me where i'm going wrong?
    Cakes Cookies and Crafts Shop
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    #2
    Not even a little hint, before i fall asleep on the computer?!
    Cakes Cookies and Crafts Shop
    Cookie Cutters
    Cake Decorating Supplies
    Chocolate Making Equipment

    Comment


      #3
      Originally posted by mrs incredible
      Not even a little hint, before i fall asleep on the computer?!
      When you enter a payment record, you aways enter a postiive amount, however in the payment type drop down, there are some entries for credits and some entries for debits, so to give a refund of £6 you enter a credit of £6.

      Regards,
      Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2018, Sellerdeck Cloud
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