we have a problem on our site whereby if you chioose to buy a custom option of a specific item, it multiplies the price by 100 resulting in us charging £70,000 for a single mattress for example.
in more detail what happens is the customer can select a specific headboard which comes in a standard colour. if this is ordered in the standard colour then there are no problems. however if the customer uses the drop down menu to select a different colour and then adds this product to the cart, the price multiplies by 100. i think the problem may lie in our database but i cannot find it. i know how to correct the prices individually manually in actinic, however we have 17000 products so it would take far too long. any help would be appreciated. cheers
in more detail what happens is the customer can select a specific headboard which comes in a standard colour. if this is ordered in the standard colour then there are no problems. however if the customer uses the drop down menu to select a different colour and then adds this product to the cart, the price multiplies by 100. i think the problem may lie in our database but i cannot find it. i know how to correct the prices individually manually in actinic, however we have 17000 products so it would take far too long. any help would be appreciated. cheers
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