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    Bounce problem - always returning to product page

    Hi
    A customer rang me to say they were having problems with our online shop.

    I have justed tested it - adding a product to the cart and I am finding it misses out a stage. Adding a product to the cart takes you to a page showing the product in the cart and then bounces you back to the product page.

    It misses out the stage where it asks if you want to "continue" or go to "checkout".

    Could anyone test this for me and offer any solution?

    I have tried "Help">Troubleshooting>Purge Session Files. I have also cleared my cache and refreshed my browser.

    Hope you can help.


    Best wishes
    Anne

    www.cpd4lawyers.com

    #2
    Isnt the feature you are looking for available when you have quantity confirmation in cart and not on the product pages? I added a "JGJune30/CD" to the cart and had the option to go straight to checkout


    Bikster
    SellerDeck Designs and Responsive Themes

    Comment


      #3
      Hi Jont
      I also tried it with this product and it worked okay.

      It happened when I tried (and tried again just now) clicking on the January lectures.

      Any suggestions?
      Many thanks
      Anne

      Comment


        #4
        And also available when you set the bounce delay to 0 = infinity.
        Bill
        www.egyptianwonders.co.uk
        Text directoryWorldwide Actinic(TM) shops
        BC Ness Solutions Support services, custom software
        Registered Microsoft™ Partner (ISV)
        VoIP UK: 0131 208 0605
        Located: Alexandria, EGYPT

        Comment


          #5
          Bill
          What does this mean? I would not know where to look for this.

          Is something setup wrong for these products (lectures)?

          They did work properly at one time.

          For certain products eg. January lectures I'm no longer getting the page which you have "Confirm" and "Continue" Shopping gifs once I have clicked "Add to Cart".

          Thanks in advance for your help.

          Best wishes
          Anne

          PS Just done a bit more testing.
          The main product is in the January section with a duplicate with the lecture under its own name. I get the bounce on the main product in "January" and not on the duplicate under its own name. Any thoughts?

          Comment


            #6
            Design | Options - Shop Defaults - bounce page delay

            From the Actinic Help
            If you set this to '0', then as soon as you add a product to the cart, you will be shown an editable shopping cart.
            Bill
            www.egyptianwonders.co.uk
            Text directoryWorldwide Actinic(TM) shops
            BC Ness Solutions Support services, custom software
            Registered Microsoft™ Partner (ISV)
            VoIP UK: 0131 208 0605
            Located: Alexandria, EGYPT

            Comment


              #7
              January lectures has quantity on product page unlike JGJune30/CD which is in the cart - hence the reason it was working that way as post #2 - I see you have now resolved using Bill's solutions and is working fine


              Bikster
              SellerDeck Designs and Responsive Themes

              Comment


                #8
                Thanks to you both!
                Yes it is working great. Thankyou very much indeed! I am so relieved. People had been going round and round in circles adding more and more to the cart.

                It is so much better now too going straight to the cart. I'm going to alter the "Continue" gif to "Buy More Lectures" or "Buy More" and it will be even more straight forward for people.

                Thankyou once again.

                Best wishes
                Anne

                Comment

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