Receipt page printing width

[sihoward]

2 customers have recently complained that the printable receipt page omits the last inch or so when printing out - I've verified on one local machine - all, I think, we're using IE.

can't figure out whether this an actinic issue or browser/printer/system issue

anybody come across this before?

thanks

[wjcampbe]

What paper size is your printer set for? If it's letter, that would explain it - see if you can switch the printer default to A4.

[sihoward]

thanks Bill, that one was of my initial thoughts but subsequently ruled out.

is there a variable in actorder04, or elsewhere, that may affect things?

thanks, Si

[wjcampbe]

Could you check your actinic.css file to see if one or more of the font sizes (actxxsmall, actxsmall, actsmall, actregular, etc) is/are set to fixed pixel values (especially actregular).

Act_order04 has a table width of 600 pixels constraining the address data and another of 570 constraining the bulk of the receipt, so it looks like there must be something pushing that out.

[sihoward]

all font sizes are not fixed width - so the culprit lies elsewhere...

is there a simple way to access the receipt page as it would be shown after a transaction?

[Bruce]

The receipt page is usually http://localhost/cgi-bin/os000001.pl where 'localhost' is replaced with your site name. I have attached a screen grab of a receipt page for you to check out.

Kind regards,