Anyone else got email problems with Claranet?

[george]

Thats emails send via Catalog.

Or is it just me.

[jont]

Just bought on 2 CLARA sites and both email confirmation received, download notifications received and email send to customer under Actic sent and received.

ITS YOU

[george]

Why am I not surprised laddie?

[george]

I think you should email them and ask what their settings are.

[jont]

Email Settings:

SMTP Server = localhost

Username and Password required = not ticked

[george]

Exactly as I have them.

Hmmm.

[MarcusT]

It may not be Claras Fault

Horrible Deja Vu as had catalog of problems with Clara when started a year ago. Sorted out now. The problem with email was however not Clara's fault. If your ISP is BT then you need to subsribe to Clara's mail relay. BT are ruthless at blocked non-accredited addresses. In yr mail relay have settings set to your parent BT address (ie ordinarily we are info@pastillo.com but have to point all email at pastillo@btconnect.com).
If your ISP is not BT then worth checking if your ISP does the same thing. Clara know about this conflict with BT

[george]

Must be something they've don't lately though, as in yesterday, since its only just started happening. It is BT I'm with though.

I'm well aware of BT's general attitude to non BT email. Think I'll give Clara a wee call.

[jont]

George - I am also with BT.. as well as the CLARA hosting .. all is fine here unless you are on a different server perhaps?

[george]

Could be, I've just sent an email to the customer via a normal email account just to see if that works first. Hopefully it won't bounce. Well, maybe I hoped it would if you get my meaning, lol.

[jont]

It may be worth signing up for a static IP address with BT ... this resolved a lot of issues for me (sending to AOL accounts was a chore) ... think it is just £5.00pm