Unable to upload after changing server to 123-reg

[Stephen John]

I registered for hosting with 123-reg over 3 weeks ago as they were a cheaper option than my designers hosting charges. However, after 3 frustrating weeks, I am still unable to upload my site using 123-reg as my hosting ISP. I am using WS_FTP to upload the entire directory of
C:\Program Files\Actinic Ecommerce v6. However, my designers version of my website:- thewelshsweetshop.com is online, and the changes I have made are not showing; proving to me that my upload didn't work. I have tried uploading directly from Actinic Catalog but I am stumped as what to enter in the fields "web root directory" (Web|Configure web site details)
When I enter details in Network Settings I don't know what to enter in the fields "Path from cgi-bin to Acatalog directory"
What is a web root directory?
Someone. please lead me through this minefield!
Stephen John

[I-CC]

this http://community.actinic.com/showthread.php?t=16260 similar discussion on 123 might help you

[pinbrook]

additionally you do have to upload via actinic (a site upload using FTP will not work) getting the network settings correct is critical to a sucessful upload.

[Stephen John]

Thanks Jo, but to upload via Actinic, I still need help filling in the fields
"web root directory" (Web|Configure web site details)
and in Network Settings I don't know what to enter in the fields "Path from cgi-bin to Acatalog directory"
Stephen.

[pinbrook]

123-reg also known as fasthosts feature regularly in these forum, a search on "network settings, fasthosts" will bring up loads of posts with the info you require, including the thread that techno has pointed you towards

[Stephen John]

Thanks for all your help guys, but I'm still left scratching my head.
The only thing left... is for me to telephone the help lines on 123-reg and/or actinic and run through my site and ftp settings. I hope that they don't take too long ... at 50p per minute.
Stephen

[Duncan Rounding]

Export and post your settings here (remove passwords and usernames first) and maybe someone else on 123 can compare them to theirs.