Ordering

[murph]

Is there anyway customers can check the status of their order.
Can users who are registered and have a login moitor it online?

Also under business settings options the product reference character count is set to 20. None of my products have a ref of greater than 16 but when I try to change it I get a msg saying some references are longer than the length I specified? I have imported the products and I know there are not greater than 16..

[wjcampbe]

On the length of Produst references, don't forget duplicate products will add x! [where x is numeric] to the beginning of the existing product code. If you use a lot of duplicates, that could even be xx!.

On online tracking, you would need a separate application with an online database [Actinic keeps its data on your PC, and has no online storage ability outside cookies and session variables]. You would then need a way of getting the order data out of Actinic and into your new application.

[Mike Hughes]

There is a company that offer an actinic order tracking service. See http://www.codepath.co.uk/web_ordertracking.htm

Mike

[Jan]

We back onto the city link online tracking system to provide order tracking for our cusotmers, we can pass the Actinic order number into a web page that reports on the current status of the package and we put that link into our 'order shipped' email. It works well.

I have heard lots of good things about the code path app as well though.

Regards,