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**Mike Hughes** · 10-Jul-2006, 11:54 AM

The test from within catalog should work properly as it posts the message up to your webserver and makes the connection from there.

As to why you're having a problem I can't say. Usually this is fairly painless but not many people here are likely to have any experience with freedomnames.

What does the catalog test say?

Mike

**robinsomes** · 10-Jul-2006, 11:59 AM

"The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server."

then

"Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused"

cheers,
robin

**Mike Hughes** · 10-Jul-2006, 12:12 PM

All I can suggest is that you keep trying with a few variations.(username/password/authorisation etc).

According to a dns check your email server is at mail.pisces-conservation.com
so that would be my first choice for focussing on.

Mike

**robinsomes** · 10-Jul-2006, 12:24 PM

Originally posted by olderscot

All I can suggest is that you keep trying with a few variations.(username/password/authorisation etc).

According to a dns check your email server is at mail.pisces-conservation.com
so that would be my first choice for focussing on.

Mike

Thanks, I'll keep trying. If that fails - and assuming it's not something basic like a firewall getting in the way - can you envisage any reason why using a 3rd-party SMTP Authentication service (such as Gradwell's SMTP Relay) would not work?

Many thanks.
Robin

**Mike Hughes** · 10-Jul-2006, 12:53 PM

can you envisage any reason why using a 3rd-party SMTP Authentication service (such as Gradwell's SMTP Relay) would not work?

No, that looks like it should work OK. But then so should your hosts own service and it's possible they have a firewall or something running to block smtp traffic. Still, it could be worth trying - see if they'll give you a free trial before you're committed to paying for it.

Mike

**robinsomes** · 10-Jul-2006, 01:16 PM

Originally posted by olderscot

No, that looks like it should work OK. But then so should your hosts own service and it's possible they have a firewall or something running to block smtp traffic. Still, it could be worth trying - see if they'll give you a free trial before you're committed to paying for it.
Mike

Agreed, the ISP's service should work...

I have now (thanks to previous advice) tried both mail.pisces-conservation.com and smtp.pisces-conservation.com, and got the following results. Results, plural, unfortunately.

1. Both test OK, both report "Your email has been sent" from the mail form on the Contact page. But no emails arrive (I have checked that the email alias given in Business settings: Company/Contact exists, and is at the pisces-conservation.com domain), whereas a test mail sent from elsewhere to that address arrives instantly.

2. Shortly afterwards, having changed nothing, both fail, reporting "The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server."

3. Again, having changed nothing, both test OK, but no email received, as above.

I'll report this back to Freedomnames tech support, as it suggests it might be a problem on their side.

Many thanks,
Robin

**robinsomes** · 11-Jul-2006, 12:52 PM

Originally posted by olderscot

No, that looks like it should work OK. But then so should your hosts own service and it's possible they have a firewall or something running to block smtp traffic. Still, it could be worth trying - see if they'll give you a free trial before you're committed to paying for it.

Mike

Having now tired of trying to deal with our ISP's Helldesk in India, we've bought an SMTP Relay service from Gradwell. And we still have no joy. Actinic simply reports Gradwell's server as not a valid SMTP server.

Running a website test from Help: Troubleshooting produces the following result:
Get host name...
Host name is 'www.pisces-conservation.com'
DNS lookup...
OK
Create socket address...
OK
Create socket...
OK
Connecting to socket...
OK
The connect message from the SMTP server...
220 lon-mail-1.gradwell.net ESMTP ready (Gradwell gwh-smtpd 1.226) Tue, 11 Jul 2006 13:08:35
+0100
Sent: HELO www.pisces-conservation.com
250 lon-mail-1.gradwell.net Hello node-1.186k.co.uk ([212.85.249.131])
Sent: MAIL FROM:<onlineorders@pisces-conservation.com>
250 Sender ok
Sent: RCPT TO:<onlineorders@pisces-conservation.com>
550 Relaying denied - please see http://www.gradwell.com/support/relay-denied [lon-mail-1]
450 Unexpected EOF - closing connection
SMTP Test failed
_____ End of SMTP Test ____

Gradwell's tech support say:

/begins
From the log you have attached, it seems that the application is not making any attempt to AUTH with our server, thus you receive 550 Relay Denied.

In your first email you say you receive the following -
On testing the server,
Actinic gives the following error:
>The computer you specified as your mail server is not a valid mail
>(SMTP) server. Check the computer name or address and try again. If it
>fails again, then it is possible, you were locked out by a firewall
>program, or you don't have network connection to this server.
>Actinic SMTP Authentication Module NOT available in this server!
This would make sense as the Actinic application is not making any SMTP Authentication requests to our server when sending mail.
Is the SMTP Authentication an application bolt on or additional purchase?
/ends

So does Actinic use the SMTP AUTH command? Any suggestions?

MTIA
Robin

**Mike Hughes** · 11-Jul-2006, 01:02 PM

Yes, it will use authorised smtp if you tell it to.

What version of actinic are you using?

Mike

**robinsomes** · 11-Jul-2006, 01:47 PM

Originally posted by olderscot

Yes, it will use authorised smtp if you tell it to.

What version of actinic are you using?

Mike

I'm on v. 7.0.6.0.0.0.GBGA

If I export the network settings, SMTPAUTHREQUIRED=true

Under 'Email Settings', "User name and password required" is ticked, the address of the SMTP server and the username/pwd entered.

I have tried running through the entire network settings from scratch - to see if there is an extra 'Tick here for SMTP Authentication' box - but unfortunately, at the moment the process is timing out on 'Checking HTTP access'.

If I run a network settings test, I get:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: Actinic SMTP Authentication Module NOT available in this server! Please do 'Update WebSite and then Redo the Test

And, as reported above, Gradwell's tech support suggest that no SMTP AUTH request is being issued.

Aside from ticking the box under 'Email settings', is there any other way I should tell Actinic to use SMTP AUTH?

MTIA
robin

**Mike Hughes** · 11-Jul-2006, 02:35 PM

I've only seen one example of this message in the past and no solution was ever posted. I suggest you contact actinic support via the phone or using the support form on their support webpage.

Mike

**robinsomes** · 11-Jul-2006, 02:45 PM

Originally posted by olderscot

I've only seen one example of this message in the past and no solution was ever posted. I suggest you contact actinic support via the phone or using the support form on their support webpage.

Mike

OK, thanks again, I will do.
cheers,
robin

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