Help So Many Problems. Cant Even Upload Shop Properly

[Wizard]

Hi there,

i'd really appreciate anyone's input with this problems.
I made a main site with an index.html which i've connected my home button of the Actinic Catalog to.
after i set my network settings and uploaded the shop came out like this
http://www.merlinsgrove.co.uk/cgi-bin/shop.html

please someone have a look and tell me what's went wrong.
I mean none of the script works.. the images don't appear.
Everything's spirialed downwards. I'd e-mail some technical staff and yell at them but there is no one to e-mail??
please help! im at a loose end!
-Wizard-

[NormanRouxel]

The first thing to do is to let us know your network settings.

Go to Advanced / Network Setup and Export these to a text file. Then copy / paste the contents of that file into a reply here.

Make sure you delete any passwords before you submit the post.

The other thing that's useful is to tell us who your web space service provider is.

[Wizard]

Right im on it
ill be two seconds.
Thanks soo very much for your help btw i appreciate it!
Also the Web space prodiver is Freecom.net

[Wizard]

Here is the settings you asked for with the passwords and what not removed.


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.freecom.net
WEBSITEURL http://www.merlinsgrove.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME merlins
SMTPPASSWORD ********
SSLCATALOGURL https://www.merlinsgrove.co.uk/acatalog/
SSLCGIBINURL https://www.merlinsgrove.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST ftp.merlinsgrove.co.uk
SSLFTPUSERNAME merlins
SSLFTPPASSWORD *********
SSLPATHTOCGIBIN /cgi-bin/
SSLUSEPASSIVEFTP true
CATALOGURL http://www.merlinsgrove.co.uk/acatalog/
CGIBINURL http://www.merlinsgrove.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.merlinsgrove.co.uk
FTPUSERNAME merlins
FTPPASSWORD *******
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG


Hope you find whats wrong!
-Wizard-

[Wizard]

this the the error i get when i try to click 'add to cart' for a product also

"
A General Script Error Occurred

--------------------------------------------------------------------------------
Error: "/acatalog/error.err" contains invalid characters.
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner. "

Argh!?

[Wizard]

wait wait... it would appear i was looking in the wrong place i looked in

http://www.merlinsgrove.co.uk/acatalog/info.html and i found the site working .......ALTHOUGH the checkout doesn't work.
im soo pleased.
almost everything works. but the checkout just breaks down completely.
but thanks for you attention so far.

-Wizard-

[NormanRouxel]

Your store root is at http://www.merlinsgrove.co.uk/acatalog/shop.html - you should edit your home page to point the Products link at this. However, it may be better to rename this page to index.html (Design / Options / Site Defaults / Base Page Name).

The problem with Checkout failing is due to a problem in switching to SSL for the checkout. I'm not experinced with SSL so perhaps someone else can help.

I also see a corrupt layout when doing View Cart. It looks like the Primary Template used for these pages needs fixing.

[pinbrook]

Your store root is at [url]

The problem with Checkout failing is due to a problem in switching to SSL for the checkout. I'm not experinced with SSL so perhaps someone else can help.

There's no SSL on the site

type in https://www.merlinsgrove.co.uk/acatalog/shop.html

and get error loading page.
Whay method are you using to take payment?

[Wizard]

Yeah we are going to take the credit card details via capture and then process them later then mail out the products.
thats what we plan to do..
i dont know how we are doing SSL.
i thought Actinic used its on in build SSL which was made in Java?
-Wizard-
i havent asked freecom.net for anything yet if thats what you mean?

[pinbrook]

if you are going to download CC detail you will need an SSL certificate which you don't currently have.

The problem is you have told the software you have one so it is trying to find the orderscript at https.

For testing purposes go to payment and security tab and take the site out of SSL.

Now ask freecom to install an SSL cert for you (there will be a cost for this), or use Actinic inbuilt encryption module (free)

Read our page about payment providers to give you more background knowledge http://www.pinbrook.net/actinic_payment_methods.htm

[Wizard]

So im going to use the Inbuilt java applet for a while and consider updating to an SSL later. few questions,
how many people do you think will be excluded by using the Java applet?
how safe is it in your opinion?
COuld it break?
-Wizard-

[Wizard]

Ok ive managed after a bit of tweeking to get the checkout working using the java encryption. Which im happy with, it seems really safe and welcoming. Im getting orders sent successfully when i test it and the e-mails send out quickly.
However, like the other gentlemen pointed out earlier the basket area seems to be some sort of hybrid with the other old corporate design, i've seen the pictures in the 'site1' folder that make up that old design, why are they there anyways? i choose the Astrolgical theme then customised it a little with replacing the buttons with runes that i made then added my own background. Should i just replace those images by changing thier colours or deleting them or what? I was thinking about editing them in fireworks all together to see what happens?
-wizard-

[pinbrook]

how many people do you think will be excluded by using the Java applet?
how safe is it in your opinion?
COuld it break?

these Qs are covered in the page about payment providers I recommended you read in my previous post

[Wizard]

Thanks i read your article.. it seems safe. I've done a few testings and it seems fine. But i was asking ,.'in your opinion' how do you feel it is in regards to safety. Also could you recommend a good method of fixing my basket page as its visually all broken apart.
-Wizard-
Again thanks for your determined patience with me, you've been great!