Initial setup problems

[sally01]

Hi I hope someone out there can help me.

I'm in Advanced Network Settings using the test button but keep getting error message 'You do not have write permissions to the cgi-bin directory "/cgi-bin/" or it does not exist.'

I've set the permissions to 755, the rest of my settings are as follows.

HTTPPROXYMODE 0
HTTPPROXYADDRESS 172.16.102.15
HTTPPROXYPORT 3128
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.1and1.co.uk
WEBSITEURL http://www.hair-accessories.co.uk/index.html
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl -w
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME xxxxxxxx
SMTPPASSWORD xxxxxxxx
CATALOGURL http://www.hair-accessories.co.uk/acatalog/
CGIBINURL http://www.hair-accessories.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.hair-accessories.co.uk
FTPUSERNAME xxxxxxxxxxx
FTPPASSWORD xxxxxxxxxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/

Any help would be gratefully received.

Regards
Sally

[wjcampbe]

I am on 1 & 1 Linux Business, and the differences I see are

SMTPHOSt auth.smtp.oneandone.co.uk (User and password requ'd is NOT ticked)
WEBSITEURL http://www.hair-accessories.co.uk/ (no reference to the index page)
PATHTOPERL /usr/bin/perl/ (trailing slash after perl and no -w)
FTPHOST ftp.hair-accessories.co.uk (ftp not www)
FTPPATHFROMCGITOCATALOG - blank (empty) -

everything else looks correct

[sally01]

I've made the changes you suggested but still getting the same error

my settings now look like this

HTTPPROXYMODE 0
HTTPPROXYADDRESS 172.16.102.15
HTTPPROXYPORT 3128
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.1and1.co.uk
WEBSITEURL http://www.hair-accessories.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl/
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME xxxxxxxxxxx
SMTPPASSWORD xxxxxxxxxxx
CATALOGURL http://www.hair-accessories.co.uk/acatalog/
CGIBINURL http://www.hair-accessories.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.hair-accessories.co.uk
FTPUSERNAME xxxxxxxxx
FTPPASSWORD xxxxxxxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[wjcampbe]

OK - just very occassionally there is a problem which can be resolved by asking 1 & 1 to remove all your permissions on the cgi-bin and then reinstate them (they should be familiar with the process and it does not take long - at least not once they have answered the phone - may be quicker and cheaper to email support@1and1.co.uk )

[sally01]

Its a dedicated server so I have tried that myself. Still the same problem. Convinced it is something to do with permissions but I might be barking up the wrong tree.

[sally01]

Seemed to of got a bit further but now have an error in my log

Premature end of script headers: cp000001.pl

Any ideas please

[wjcampbe]

On a dedicated server, I would recommend that you register a support query at http://www.actinic.co.uk/support/index.htm - they will be able to examine your server in detail and hopefully track down the problem.

[sally01]

Thanks for the suggestion, I've posted a query with them but if anyone can come up with any suggestions before I get a reply I would be grateful

Many thanks

[Bruce]

Sally,

Did you try Bills suggestion of changing the SMTP

from SMTPHOST auth.smtp.1and1.co.uk

to SMTPHOST auth.smtp.oneandone.co.uk

Please try this , click on 'Apply' to make the changes and then test teh settings.

Kind regards,

[sally01]

I've tried changing the smtp host to oneandone but this hasn't made any difference.

[sally01]

If I put the script that fails into my httpdocs/pages folder it works ok

http://www.hair-accessories.co.uk/pages/cp000002.pl

and gives the result - 20000110


Does this give any clue to anybody

[cdicken]

Sally

I really do suggest you take Bill's advice of contacting Actinic. They can test your settings and find out what's wrong.

[sally01]

Hi all,


thanks for all the advice, 1and1 sorted the problem out for me, something to do with permissions, users and cgi-bin.

Hopefully with have the site up by the end of the week. I'm sure I'll be back with other issues as the weeks progress.


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