SMTP problem please help!

[Toad64]

Hi there, I've been having a problem setting up Actinic Catalog 7 to work with my SMTP server. I'll try to be as clear as I can here. First, my Network Settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtpout.secureserver.net
WEBSITEURL http://paintedpixelstudios.com
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://paintedpixelstudios.com/acatalog/
CGIBINURL http://paintedpixelstudios.com/cgi/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.paintedpixelstudios.com
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG ../acatalog/

According to my customer service rep, "I get invalid SMTP server name when I try to test the network settings. The username and password also doesn't seem to work.". Located here is a pic of the program's system setup, SMTP is in the lower right: http://i42.photobucket.com/albums/e3...oblem/SMTP.jpg

Even though she says it returns an invalid server name and login, the weird thing is I'm using these same settings in Outlook Express and I can send and recieve my SMTP mail just fine. Unfortunately, my Host is being of little help. I've come to the forum in the past when I've had troubles, and there's always knowledgable and helpful people here, so I hope someone can help me out.

Thank in advance!

[Duncan Rounding]

Who is your host? - Someone else may be using them and be able to help.

Have you tried unchecking 'Username & Password Required'?
smtpout.sercureserver.net returns smtp.starfieldtech.com - does this ring any bells?
Also I see that smtp.secureserver.net responds - you could try that instead also.

[Toad64]

I'm using GoDaddy.com

If I uncheck username and password I get this error:
The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.

and under test results it says this:
communications: failed
authorisation: passed
message: Sorry, that domain isn't in my list of allowed rcpthosts.

If I try using smtp.secureserver.net, with password and username unchecked, I get the same initial error, but the test results say this:
communications: failed
authorisation: passed
message: sorry, relaying denied from your location

and with username and password I get:
communications: failed
authorisation: failed
message: SMTP Authentication is not supported by this server!

[wjcampbe]

And with localhost as the smtp server name and authentication unticked - what happens?

[Toad64]

I get the same error message, but in the test results, everything fails.

[Bruce]

Send me your network Settings as a file, in Advanced | Network Setup, click on export. Save as an attachment and mail to me at bksupport at actinic.co.uk. Will need to test this.

Most probable cause is that your host has not allowed mail forwarding to other domains. Is this SMTP server address provided by your Host?

Kind regards,