The old Norton Firewall prob

[david_howkins]

Hi there,

One of my customers has V4 installed with the patch to 4.1.1 and also (I believed) the Norton Firewall patch.

He has just had a customer reporting the General Script error that the Norton patch is supposed to fix.

Can anyone tell me what I need to tell my customer to do to check whether he has the Norton patch installed please?

Rgds

[cdicken]

I would ask them to send you a copy of ShoppingCart.pl from their Site1 folder and check that the date on the file is 21st August 2002.

[bekyed]

we are still getting the error as well

We have installed the patch and are also getting customers emailing us about the errors below.

Shoppers who have Norton or a similar personal firewall programme installed on their PCs in its default configuration find that when the add to cart button is pressed, the images are missing, and pressing 'Checkout Now' produces a 'General Script Error' Error: Error deleting /acatalog/xxxZxxxZxxxZxxxAxxx...cart (no such file or directory).

help Chris we are missing vital sales here.

Wayne.