Can someone help please.
I've just found out that my customers can't input their card details via HSBC eSecure card processing. They get the error
"Transaction was rejected by HSBC. Message:The transaction failed because of invalid input data"
I did exstensive testing in "test mode" but have to admit I just assumed when I switched to "production mode" it would work the same. Silly and rather embarrassing as you can imagine.
Now reading other post I think the error might be that I'm using a shared SSL. It appears that HSBC need dedicated SSL to work (though works ok in test mode).
Is this correct?
How did I miss something as fundimental as that!
I've had to suspend my web site and I know its a Bank Holiday (it 5 am now and I'm off to Cornwall myself - been up all night try to get to the bottom of this), but I'd appreciate some advice.
I'll have to find an internet cafe somewhere in Cormwall and guess I'm working all weekend now!
Cheers for any help
Frustrated,
Matthew
I've just found out that my customers can't input their card details via HSBC eSecure card processing. They get the error
"Transaction was rejected by HSBC. Message:The transaction failed because of invalid input data"
I did exstensive testing in "test mode" but have to admit I just assumed when I switched to "production mode" it would work the same. Silly and rather embarrassing as you can imagine.
Now reading other post I think the error might be that I'm using a shared SSL. It appears that HSBC need dedicated SSL to work (though works ok in test mode).
Is this correct?
How did I miss something as fundimental as that!
I've had to suspend my web site and I know its a Bank Holiday (it 5 am now and I'm off to Cornwall myself - been up all night try to get to the bottom of this), but I'd appreciate some advice.
I'll have to find an internet cafe somewhere in Cormwall and guess I'm working all weekend now!
Cheers for any help
Frustrated,
Matthew
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