Multiple order receipts for only 1 order passed

[lazyeye]

Hi ppl,

Has anybody had a similar problem: for 1 order I received 3 receipts? The client was contacted and assured that she had placed her order once, yet we received 3 receipts. How come.


TIA, Lazyeye

[jont]

Are the orders numbers the same or consequetive? On slow conections it is possible to hit the final button several times whilst waiting and these can sneak through ... I received 3 for 1 this morning

[pinbrook]

or you could have set up a rule incorrectly in outlook

[lazyeye]

multiple receipts...

This ain't an outlook problem, I use thunderbird.

Jont,

the first part of the order code is the same for all three mails; but the last digits are consecutive:
NN811010000024
NN811010000025
NN811010000026
If the problem's related to the several hits on the same button due to a slow connection, then there ain't much I can do about it.

Thanks for the input

[jont]

The first 4 digist will be the same as this is the name/ postcode and then the 100,000's numerals ... the last 4 digits incrementing would suggest impatient surfers. If this happens on a regular basis either change your host to a faster service or as a cheaper option add a small note into the final page along the line of "click once we are processing your order" or words to that effect.

[lazyeye]

thanks a bunch