Ok, I've had this problem for like the last 3 websites and it's REALLY starting to tick me off. I don't get the problem most of the time because my labels are printed by Mole (which works correctly), but when I have to manually print or reprint an address label in actinic it prints on the wrong size label.
Simply put, Actinic has a fixation on a particular label regardless of the what label I chose last time, or what the default label is. God knows where it's getting this other label from, but here is how I can replicate it -
On local PC - selected 'printers & faxes', selected dymo, chose 'printing preferences', changed default from 30252 to 99014, closed, re-opened, 99014 still selected. Select printer again, chose properties, paper size still set to 99014. On server (that printer is plugged into) - checked properties and printer preferences, both set to 99014. Opened Actinic, chose to reprint dataentry report, click 'printer setup' button, paper size is set to 30252!!!!!
(in Actinic) If I go into File | printer setup it shows 30252 as the paper size, but if I press the properties button it comes back with 99014. If I select 99014 as the paper size, and then press ok, and then go back in to File | printer setup it is set back to 30252.
So basically the printer default is definitely set to 99014, but actinic is setting it to 30252 and won't retain the change of setting.
This means when I print manually, I choose 'data entry report' then instead of just pressing 'print', I have to press 'printer setup', scroll down a list, select the correct label, say 'ok', THEN press print. That is pretty annoying when I have to print more than a couple of labels.
Any ideas?
Simply put, Actinic has a fixation on a particular label regardless of the what label I chose last time, or what the default label is. God knows where it's getting this other label from, but here is how I can replicate it -
On local PC - selected 'printers & faxes', selected dymo, chose 'printing preferences', changed default from 30252 to 99014, closed, re-opened, 99014 still selected. Select printer again, chose properties, paper size still set to 99014. On server (that printer is plugged into) - checked properties and printer preferences, both set to 99014. Opened Actinic, chose to reprint dataentry report, click 'printer setup' button, paper size is set to 30252!!!!!
(in Actinic) If I go into File | printer setup it shows 30252 as the paper size, but if I press the properties button it comes back with 99014. If I select 99014 as the paper size, and then press ok, and then go back in to File | printer setup it is set back to 30252.
So basically the printer default is definitely set to 99014, but actinic is setting it to 30252 and won't retain the change of setting.
This means when I print manually, I choose 'data entry report' then instead of just pressing 'print', I have to press 'printer setup', scroll down a list, select the correct label, say 'ok', THEN press print. That is pretty annoying when I have to print more than a couple of labels.
Any ideas?
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