Credit card details not going through

[kduignan]

Oh Dear!

I'm afraid I spoke to early.

I put a test order through last night expecting it to be fine, but the card details are now not showing up, even on the pending orders.

I will try to get them to zip the ActinicCatalog.mbd and email it to you.

cheers,

kevin

[cdicken]

Kevin

It sounds like you may have a corrupt database. Please send us your database. The best way to do it would be to register a support question HERE and someone in the email support team will get back to you and request the database.

[kduignan]

Order blob corrupted

Hi,

Unfortunately I spoke too soon about this problem being solved. the chap who checked at the client end was looking at an old order. I am in the client's office today.

I have now replaced the site on the client PC. I have ran a test order and get a message when trying to download the order saying that the order blob appears to be corrupted and we should contact the customer to get the CC details. Most of the order comes through - minus the CC details.

I can zip and send the .mdb or a snapshot if someone could take a look at it. Looking at the .mdb in Access the CC details are not there.

Any help much appreciated,

Cheers,

Kevin

[TraceyG]

Hi Kevin,

Sorry to hear that it still isn't working.

Can you send the snapshot from your client's machine to the e-mail address you used before and mark it for my attention.

[cdicken]

the order blob appears to be corrupted

Are you uploading on one machine and downloading onto another? If so, then make sure the encryption details in 'Housekeeping | Security' are the same on both machines. If there is a mis-match then you will get this error.

[kduignan]

Order blob

Hi Tracey,

That was the problem exactly. I refreshed the site from my client's machine and al works now,

phew, got there in the end,

Thanks for all your help,

Kevin