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    order retrieval problem

    hello, im trying to retreive web orders and im getting a caution box saying 'The system cannot find the file specified' and its stopping us from retrieving the web info. anyone have any clues please?
    thankyou

    #2
    have you tried doing a site refresh?

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      #3
      Your orders are kept as .ord files, can you log into your server via ftp and see if anything is there?

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        #4
        Hi Charles - Looks like a hosting problem, give it a couple of hours and try again.

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          #5
          Hi Mal, we did initially think that, but its been happening for about a week now, could it be an ongoing problem with our host? or do these things come and go?

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            #6
            Tried your website and it was down so that looks like the most obvious cause. Check that the site is there and then check the orders - the error is usually associated with no responce from the server.

            Check the server status and see if they are having problems

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