Network setup shaded in?

[alexanderpreece]

Hi,

i am having major problems trying to upload (i cant!) and i have been told to go in to advanced/network setup and check there. the problem is i cant as the network setup bit on advanced is shaded in?

does anyone have any ideas to why this is?

BR

[I-CC]

Click on the convert button, which should ask to confirm with switch to stand alone mode (instead of the host mode) - that will reveal them all.

[alexanderpreece]

sorry to be pain but where is the convert button? just had a look and cant find it any where!!

thanks

[I-CC]

Advanced | Network Setup - should be on the right hand side within the other buttons on that dialog

[alexanderpreece]

thanks for your help but i cannot click on network setup at all as it is shaded in and unclickable? i can only go in to advanced everything else is ok but the bottom "network setup" is as i stated.

very very puzzling?!!

do have any other suggestions?

[I-CC]

Ok - whole thing is greyd out - thought you meant inputs within it were greyd out.

OK - Settings | Business Settings | Options Tab

You need to enable the Network Setup checkbox

[alexanderpreece]

this is so odd! as that is greyed out too? and i am unable to select it?!

everything else in there is ok to click and change bar the network bit?

can anyone else help? i am lost!!

[pinbrook]

I wonder if you are in test mode , rather then production mode as this also can cause network settings to be greyed out.

[alexanderpreece]

i had a look and i was in normal mode but changed to test, but now i cant change back to production!!!! actinic becomes unresponsive!!

please help

[I-CC]

2 threads running for what looks like the same issues (something is major up).

So, did you try the suggestion we made earlier of closing it all down and rebooting the machine it is on?

[alexanderpreece]

yeah i know some one else stated something and i replied to that, but with no joy i am tottally lost, is there any way of getting some one to do it via telephone and pay for the service can anyone reccomend any one??

thanks

[I-CC]

How long have you had the software - do you have Cover with Actinic? They could assist you on the phone if you have support which would not cost you any more.

[alexanderpreece]

thats the thing i dont and i am currently having a new site built not actinic which is a relife for me as i have had trouble from day1 week 1!!

so i know its not worth paying for the suppost as its annual, do you have any suggestions?

[pinbrook]

I would recommend Actinic cover as they will be able to help out.

Its either that or a developer, who in the long run may cost you as much.

[alexanderpreece]

i will look in to it,

thanks again,