Exporting Snapshot Error

[Valley_Litho]

Hello,

I currently use Actinic 7 but when I export a snapshot it says I have 1 Warning and 3 Errors. Listed below is what it says. If I could find out where in Actinic these files are needed and change them to the new actinic file. Your help would be greatly appreciated. Thank you.


Errors:
The file C:\Program Files\Actinic ecommerce v4\Sites\Site1\CommonOCC\Act_AuthNetOK.html was not found System error 3 - The system cannot find the path specified.
The file C:\Program Files\Actinic ecommerce v4\Sites\Site1\CommonOCC\Act_AuthNetError.html was not found System error 3 - The system cannot find the path specified.
The file C:\Program Files\Actinic ecommerce v4\Sites\Site1\CommonOCC\PostAuthNet.fil was not found System error 3 - The system cannot find the path specified.

Warnings
This site includes files that are outside the Actinic installation directory.
On importing the site these files will be delivered to a temporary location within the Actinic installation directory.
Manual intervention will be required to restore the site after import.

C:\Program Files\Actinic ecommerce v4\Sites\Site1\CommonOCC\Act_AuthNetOK.html
C:\Program Files\Actinic ecommerce v4\Sites\Site1\CommonOCC\Act_AuthNetError.html
C:\Program Files\Actinic ecommerce v4\Sites\Site1\CommonOCC\PostAuthNet.fil

[Duncan Rounding]

I think Authorize.net is only available in the US version. If you have a UK version this provider's files may not be there. Check which version you have.

[Valley_Litho]

Thank you for your reply,

I have the US version. Those files should be takin from the "Actinic ecommerce v7" folder but it is trying to get them from the v4 folder. I am looking for a way I can go into Actinic and change it so it takes the files from the new v7 folder.

Many Thanks

[TraceyG]

Hi Mark,

Can you check if those files are listed in the 'Advanced | Additional Files' list. If they are you should be able to remove them.

[Valley_Litho]

They were indeed in "Advanced l Additional Files," I removed all three of them and that seemed to fix the problem. Thank you very much.

However I have one last question (so sorry). Occasionall when I am exporting a snapshot it will abort the process because of an error as direct quoted below:

FATAL ERRORS
(File SnapshotWizard.cpp, Line 816) - Archive error 5 - The compression operation failed
Library error - Can not open file C:\Program Files\Actinic v7\Sites\Site1\ActinicCatalog.mdb ! has been caught.

If you had an answer to that I would greatly appreciate it. Again this only happens occasionall when I am exporting a snapshot. Thank you very much.

Mark Babineau
www.valleylitho.com

[TraceyG]

Hi Mark,

ActinicCatalog.mdb ! has been caught

This basically means that the database hasn't been released by a previous process so the snapshot facility is not able to access the database. Closing the software and re-opening and will allow you to take a snapshot without a problem.

[Valley_Litho]

Thank you very much for your help, I really appreciate it. I have no further questions at this time.

Mark Babineau
www.valleylitho.com