Contact Form "message required" ...

[simonwar]

Hi,

I introduced a "Contact Us" page using Act_Contactus.html.

All was working fine until i moved the Message Field from its original position to a new position underneath the Message prompt...
see http://www.esafetysigns.co.uk/cgi-bi...CTION=SHOWFORM

However, now I moved FORM entry field, it keeps saying that the message field is not complete when it is ?

Any ideas on what i have done incorrectly.

Thanks, Simon.

P.S. How do I restore Act_Contactus.html easily ?

[jont]

How do I restore Act_Contactus.html easily ?

The simple answer is to reinstate the copy you took prior to modifying it. Which you did? Didn't you? Alas probably not if like me you hack away at stuff then think about it later

This should be an unadulterated layout

<!-- Act_ContactUs HTML begin -->
<Actinic:VALIDATIONERROR/>
  
<table cellpadding="3" cellspacing="0">
  <tr> 
    <td width="15">&nbsp;</td>
    <td colspan="2"><strong>NETQUOTEVAR:FORMHEADER</strong><br> 
      <br> </td>
  </tr>
  <tr> 
    <td>&nbsp;</td>
    <td>NETQUOTEVAR:NAME</td>
    <td> <input type="TEXT" name="Name" size="50" maxsize="125" value="NETQUOTEVAR:NAMEVALUE"> 
    </td>
  </tr>
  <tr> 
    <td>&nbsp;</td>
    <td>NETQUOTEVAR:SUBJECT</td>
    <td> <input type="TEXT" name="Subject" size="50" maxsize="125" value="NETQUOTEVAR:SUBJECTVALUE"> 
    </td>
  </tr>
  <tr> 
    <td>&nbsp;</td>
    <td>NETQUOTEVAR:EMAIL</td>
    <td> <input type="TEXT" name="EmailAddress" size="50" maxsize="125" value="NETQUOTEVAR:EMAILVALUE"> 
    </td>
  </tr>
  <tr> 
    <td valign="top">&nbsp;</td>
    <td valign="top">NETQUOTEVAR:MESSAGE</td>
    <td><textarea type="TEXT" rows="10" cols="45" name="Message">NETQUOTEVAR:MESSAGEVALUE</textarea></td>
  </tr>
  <tr> 
    <td valign="top">&nbsp;</td>
    <td valign="top">&nbsp;</td>
    <td><input type="SUBMIT" name="ACTION" value="NETQUOTEVAR:SENDBUTTON"> </td>
  </tr>
  <tr> 
    <td valign="top">&nbsp;</td>
    <td colspan="2" valign="top">NETQUOTEVAR:REQUIREDFIELDS NETQUOTEVAR:HIGHLIGHTED.</td>
  </tr>
</table>
<!-- Act_ContactUs HTML ends -->

That is from my v7.0.4 install but I can't see any reason why it would not work in v7.0.6 for example as just basic HTML and NQV's in there

HTH

[pinbrook]

Won't there be an original file held in Formats folder/themes

[simonwar]

Nice one, the form now works again.

Q. Do you know why moving a form field would suddenly make the whole form fail to SEND, well at least imply that the specific form field, (Message in my case), did not have an entry?

Are the fields linked to the script in some way I am not aware of and cannot be moved ? I assume the only link is a variable name and not any way linked to position in a table ?

Curious?

I basically want to have the message field below the Message prompt in order to give the field more horizontal space... as you will see the standard form forces my table over the 760px limit thepage is set to ?

Thanks, Simon.

[wjcampbe]

How did you 'move' it? Open the file in a text editor and add a <br /> tag at the end of the text prompt? That won't work. The form prompts and entryfileds are inside individual cells in a table.

To move the message entry field - add a non breaking space &nbsp; in front of the <textarea tag for the current entryfield, close the cell and the row </td></tr> add a new row into the table <tr>, set the first cell to span the total number of columns in the table <td colspan="3", increase the column count in the <textarea from 45 to 72.

[simonwar]

Bill,

How did you 'move' it?

Carellessly !

I started all over doing one <table> mod at a time and no worries this time... all sorted. I obviously had a syntax issue.

However, does the sender get a response e-mail ? I don't seem to be getting one ?

Do I set that up with my e-mail set-up or is it an Actinic 'tick box' ?

Thanks, Simon.

[jont]

Won't there be an original file held in Formats folder/themes

I looked in there originally as that was my first option - but nope not in there!

[jont]

I don't seem to be getting one ?

It should be sent to the default email address you have specified in Acinic

[simonwar]

Hi Jont,

No, I mean, if I am the customer and using the Contact Us Page and enter in my e-mail address :

newcustomerquery@toucan.co.uk

I would expect to get an e-mail from esafetysigns indicating that the query was received ?

Q. Is there a tick box in business settings "Send reply" along with "Message Text" ... or something or other ?

Thanks, Simon.

[jont]

Yes - the user should receive an email saying you will be along to answer their question as soon as possible.

Have you also been tinkering with the scripts? It is most likely being generated from mf000001.pl with the text coming from phase -1 id=2379

[simonwar]

Haven't tinkered with the script but strangely enough other persons who have contacted me have got a return e-mail without any problems ?

I use Outlook for both my personal and website mail addresses. I use the Profiles function to separate them and clearly the e-mail accounts are separate.

Ah well, as long as everyone else is getting an automated response, I'll put this on my low priorities de-bug list?

Thanks, S.