Dear Community,
I'm currently running a promotional '3 for 2' offer which is proving quite popular with customers. However, there seems to be a problem with the product that Actinic is electing to give free of charge.
Example (based on real purchase)
1x Dematting Comb @ £4.47
1x Fine Mat-Breaker @ £5.52
2x Long-Hair Undercoat Rake @ £3.62 (each)
1x Coarse Mat-Breaker @ £5.52
As you can see the cheapest product is a Long-Hair Undercoat Rake (£3.62) and Actinic initially selects this product for discount. However, when the customer then adds the Coarse Mat-Breaker (£5.52), the choice of free product changes to Dematting Comb (£4.47). This is obviously a BIG mistake and is costing me money!
The problem is that Actinic has decided to total the cost of the undercoat rakes, amounting to £7.24, which would make the dematting comb the cheapest purchase at £4.47. However, anyone can clearly see there is bug here which needs to be resolved.
It is highly likely I will have to stop this promotion temporarily whilst this issue is investigated and resolved. Your earliest attention to the matter would be greatly appreciated. If anyone has any sensible idea of how to resolve this, without confusing customer, I welcome your comments.
Many thanks in advance.
Kevin Simpson
Simpsons of Langley Ltd.
www.simpsons-online.co.uk
I'm currently running a promotional '3 for 2' offer which is proving quite popular with customers. However, there seems to be a problem with the product that Actinic is electing to give free of charge.
Example (based on real purchase)
1x Dematting Comb @ £4.47
1x Fine Mat-Breaker @ £5.52
2x Long-Hair Undercoat Rake @ £3.62 (each)
1x Coarse Mat-Breaker @ £5.52
As you can see the cheapest product is a Long-Hair Undercoat Rake (£3.62) and Actinic initially selects this product for discount. However, when the customer then adds the Coarse Mat-Breaker (£5.52), the choice of free product changes to Dematting Comb (£4.47). This is obviously a BIG mistake and is costing me money!
The problem is that Actinic has decided to total the cost of the undercoat rakes, amounting to £7.24, which would make the dematting comb the cheapest purchase at £4.47. However, anyone can clearly see there is bug here which needs to be resolved.
It is highly likely I will have to stop this promotion temporarily whilst this issue is investigated and resolved. Your earliest attention to the matter would be greatly appreciated. If anyone has any sensible idea of how to resolve this, without confusing customer, I welcome your comments.
Many thanks in advance.
Kevin Simpson
Simpsons of Langley Ltd.
www.simpsons-online.co.uk
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