Actinic please stop ignoring Google Checkout

[alewis]

Thats a bit strong, can you place a reference point to this allegation? This would at least allow feedback and reply from the guys concerned.

Well, I didnt record the conversation so you cant have that, but call Actinic support and ask them when it will happen and they'll give you the reason why the havent even started it yet.

Certainly at odds to the 'its a load of work' post that CB made.

Thats my reference point.

This is clearly being blown out of all proportion IMHO.

The only thing blown out of propertion is Actinics ego if they think they will influence Google's policy on this matter.

Sometime in Google history there was a meeting, they discissed the issue of kickbacks for cart developers and they decided No. Sure they could change their mind but will they?

GC is not the great deal breaker....if a site does not offer it, do you seriously believe that your customers will walk away?

If a client leaves a store without buying it is because

a the prices are too steep
b they do not have faith in the store/company
c the store is badly presented
d the store has popped up overnight and has no confidence boosting info (similar to b but you get my point)

If you think your business needs GC to succeed then I would look at your career options very carefully.

Lol, Thanks for the lesson but I dont think my business needs GC to succeed.

It needs GC to save £1000 a month in transaction fees until the end of 2008 (based on current Paypal usage)

It needs GC to get credits on my £4000 a month Adwords bill.

But no, I agree, it doesnt need it succeed.

Let Actinic address the issues close at hand first, add the feature to the wishlist and confirm its viability (dev costs vs potential revenue), is that not the way they should react. If enough people add it to the wishlist then they will react accordingly.

Your not being serious there are you? The 'react' bit?

For Actinic to implement the solution that drounding said would be very little work indeed. And in any case, GC has been known about long enough for a full solution to be implemented. There is no excuse for it not to be.

These are the reasons im a bit miffed with Actinic, rather than the not having GC per se.

[jont]

Having a pop at the man who owns Actinic and has the final say about what does and doesn't happen surely isn't the best way forward if you want something implemented.

As a site owner if I receive an email about a faulty product or service I am more likely to respond quickly and more favourably to the emails that are non-aggressive and are not threatening legal action before I have had any chance to reply. This is human nature. Continuous bitching is not the way forward if change is what is required.

Chris Barling came online to update on the situation (not many big cheeses do that) and he has been labeled "arrogant" and a "liar" .... why on earth should he come back and post more or commit valuable resources when there are much more pressing areas that can be looked at, improved upon and developed towards v9 compared to something that is not essential. Desirable yes, essential no.

[jont]

For Actinic to implement the solution that drounding said would be very little work indeed.

Yes - but if a site such as yours with such a huge card processing cost and massive adword campaign obviously taking many transactions per day you will soon get weary of manually completing and checking the status of payments, orders etc. The cost of manually updating could soon offset the savings made using GC compared to say PayPal.

A quick fix solution may be better for the much smaller sites but a complete solution is surely what would then be demanded and shouted for by the larger sites.

[los_design]

Well, I didnt record the conversation so you cant have that, but call Actinic support and ask them when it will happen and they'll give you the reason why the havent even started it yet.

Certainly at odds to the 'its a load of work' post that CB made.

Thats my reference point.

Subjective at best, so this should be disregarded IMHO

The only thing blown out of propertion is Actinics ego if they think they will influence Google's policy on this matter.

Lol, Thanks for the lesson but I dont think my business needs GC to succeed.

It needs GC to save £1000 a month in transaction fees until the end of 2008 (based on current Paypal usage)

It needs GC to get credits on my £4000 a month Adwords bill.

But no, I agree, it doesnt need it succeed.

Fair comment, it is always best to seek out cheaper alternatives, so a very pertinent need stated there. But, is there not other options open to you that cost less than PP already?

Your not being serious there are you? The 'react' bit?

For Actinic to implement the solution that drounding said would be very little work indeed.

I think that there are many more pressing tasks at hand that require fixing prior to a wishlist addition (which as Actinic history can confirm, when enough votes are cast, it will be added to the dev list for the next available release). For example, approx. 14,000 previous owners currently will experience issues upgrading sites into v8, same number will have issues using the snapshot feature...both potentially critical issues that require URGENT attention.

Or should they stop everything for a new gimmick that may/may not be a success without any thought or planning? I think not...

Regards

[los_design]

Desirable yes, essential no.

Morning Jonty...

summed up in a nutshell

Bravo

[pinbrook]

if Google do cave in and end up giving you a kickback for registrations I'll be surprised to say the least.

so would we all, what ever makes you think Actinic are waiting for one.

These conspiracy theories are getting more fantastic by the day.

In the past few days we have been told by the fantasists that ebay paid a kickback, the developers do not pay for their software, and that a certain shop moved from actinic because its was to inflexible ( I assume the poster was invited to their meetings to discuss ecommerce development). I would love it if the people who started these rumours actually backed up their scandal mongering with fact or actinic hit them with a writ.

Like Daron above i too have my issues with the SW at the mo, but I hope I am still able to separate fact and fantasy

[los_design]

so would we all, what ever makes you think Actinic are waiting for one.

These conspiracy theories are getting more fantastic by the day.

In the past few days we have been told by the fantasists that ebay paid a kickback, the developers do not pay for their software, and that a certain shop moved from actinic because its was to inflexible ( I assume the poster was invited to their meetings to discuss ecommerce development). I would love it if the people who started these rumours actually backed up their scandal mongering with fact or actinic hit them with a writ.

Like Daron above i too have my issues with the SW at the mo, but I hope I am still able to separate fact and fantasy

And they killed Kenny

[pinbrook]

For Actinic to implement the solution that drounding said would be very little work indeed.

whilst Duncan is a respected member of this community, you have clearly taken his post out of context. It has already be proved that with a little bit of coding you can manually add a GC buttons to a product. The problem is it also leaves you with a load of extra processes to then reconcile that purchase back into the store.

If you are selling 5 items you can then decide ok I am so desparate for GC that I'll manually code each products and manually process all the payments.

However if you have a busy shop taking orders all day, the extra admin required to manually process the back end is going to by far outweigh any shaving of PSP cost.

If Chris Barling says it will take 600 man hours to do the job properly then I am inclined to beleive him - it seems high to me - but I have no ide of what is involved - personally I don't think any sensible shopkeeper is going to want it until it is integrated with the back end properly.

To be honest as a shopper I can see no benefit of using GC over any other PSP. Why would I want to use it? Its just like going into a shop and being offered discounts if you take their store card - you may get a one off discount, but there after they've got you to hammer promotions to.

And they killed Kenny

excuse my ignorance who is Kenny? I thought they killed JR. Although my personal feeling is they are getting a kickback from Clairol as my purchasing of hair dye and hair replacement products has increased dramatically recently.

[george]

For example, approx. 14,000 previous owners currently will experience issues upgrading sites into v8, same number will have issues using the snapshot feature...both potentially critical issues that require URGENT attention.

EXACTLY.

[alewis]

so would we all, what ever makes you think Actinic are waiting for one.

They told me, but this has been disregarded because its subjective at best.

Thanks for lumping me in with conspiricy theory fantasists and scandal mongering and implying that I struggle to seperate fact with fantasy


I think a software company should be able to implenent GC relatively easily, most other software companies havent had a problem with it.


So since most other companies didnt have a problem implement Feature X, why are Actinic having a problem with Feature X?

Thats a concern really. It would be a big concern if my company couldnt implement Feature X when all of my peers had.

Or would that be me struggling to seperate fact from fantasy? Am I forgetting about the Coders Block Cloud that hangs over Actinic's Office

Anyway, clearly I forgot about Rule number 1, dont criticise Actinic on the forum. I was obviopusly living in a fantasy land thinking it was a good idea

[alewis]

you have clearly taken his post out of context.

No I havent. Im fully aware of what he was referring to.

If Chris Barling says it will take 600 man hours to do the job properly then I am inclined to beleive him -

Fair point, thats 14 or 15 weeks work for 1 person or 8 weeks for 2 people, GC has been known about for much longer. Why isnt it done yet then?

excuse my ignorance who is Kenny?

Hes in South Park. He gets killed in every episode as a reccuring theme.

[pinbrook]

Well we clearly have a difference in opinion. Actinic are quite clear where everyone stands on GC integration, but at the end of the day it is their decision if and when to integrate it.

If this date does not please you then it is your decision whether to continue to use the product.

It is clearly a waste of time to attempt to bully them in to changing their policies.

[alewis]

What date has been given? They couldnt give me one on the phone.

Im not a bully, Im a paying customer. That often gets forgotten on these forums.

A paying customer who is annoyed by them being behind the rest of the industry.

[leehack]

Its 600-800 DAYS, not hours guys and gals.

[TraceyHand]

Its 600-800 DAYS, not hours guys and gals.

That's the timeframe Actinic have quoted to integrate this?
OK..I'm not on the GC bandwagon here..I've been keeping out of it mostly (although reading the threads with much amusement!) but seriously??

600-800 DAYS??