I've read other similar posts but none seem to cover what I've only experienced over the past few weeks.
1. I've stopped receiving emails when customers order saying an order is waiting.
2. The contact form -
in advanced network setup, with the "username and password required" box unchecked when a customer tries to fill in the contact form they receive the following message
"Error returned from SMTP server (4: check login credentials )"
When I check the "username and password required" box, the user receives the following message
"Error returned from SMTP server (4: We do not host SMTP email for hotmail.com )"
the domain changes for each email, so for example if the next customer entered a btinternet.com address for me to reply to the message would read
"Error returned from SMTP server (4: We do not host SMTP email for btinternet.com )"
and so on for yahoo etc
Having done a number of tests myself posing as the ficticious customer, I am receiving an autoreply from my site saying they will receive a reply shortly but I am not receiving their email enquiry.
The firm hosting my site is saffas and this is the first time I have experienced any problem.
I should add that when doing an actinic network test there are no reported problems.
I have made no changes, I'm hoping someone can pinpoint a change my host provider has made so the problem can be resolved quickly.
Many thanks.
Steve
1. I've stopped receiving emails when customers order saying an order is waiting.
2. The contact form -
in advanced network setup, with the "username and password required" box unchecked when a customer tries to fill in the contact form they receive the following message
"Error returned from SMTP server (4: check login credentials )"
When I check the "username and password required" box, the user receives the following message
"Error returned from SMTP server (4: We do not host SMTP email for hotmail.com )"
the domain changes for each email, so for example if the next customer entered a btinternet.com address for me to reply to the message would read
"Error returned from SMTP server (4: We do not host SMTP email for btinternet.com )"
and so on for yahoo etc
Having done a number of tests myself posing as the ficticious customer, I am receiving an autoreply from my site saying they will receive a reply shortly but I am not receiving their email enquiry.
The firm hosting my site is saffas and this is the first time I have experienced any problem.
I should add that when doing an actinic network test there are no reported problems.
I have made no changes, I'm hoping someone can pinpoint a change my host provider has made so the problem can be resolved quickly.
Many thanks.
Steve
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